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Background

Jacaranda Health, a non-profit organization started in 2011 that works in collaboration with The Ministry of Health to help improve quality of care in public hospitals and reduce maternal and newborn deaths in Kenya. We do this by developing innovations that are high-impact, accessible, financially sustainable and can be implemented at national scale. Our goal is to have these solutions adopted as the national standard of care as we move towards achieving universal health coverage (UHC). In Kenya, we work with 20 counties, with solutions deployed across 800+ hospitals and health centers. At Jacaranda Health, we are committed to addressing systemic inequities in health care by centering our work within the public health system, and driving measurable and sustained impact on the way care is accessed and delivered for those who need it most.

Job Summary

Jacaranda Health’s Product Department plays a pivotal role in designing, testing and improving high value digital solutions that drive improvements in how health services are delivered to expectant mothers. We pride ourselves in being able to understand the users we serve and work collaboratively with our programs and technology team to deliver the best solution for our mums, health providers and partners. The team is responsible for identifying, designing, testing and launching digital products which improve health outcomes for mums and service providers. 

The Product Coordinator will be charged with leading complex analytics that will inform design, testing and prioritization of different digital products that will help advance Jacaranda Health’s goal to serve 10 million mums by 2030. He/She will have the opportunity to support a rapidly growing team that drives the creation,  improvement and large scale implementation of maternal and child-focussed interventions in Kenya. This role is responsible for working closely with various teams to identify improvements to existing digital solutions, providing data driven contributions that drive the design of new solutions and improvement of existing solutions, supporting with large scale implementation of solutions and communication across various stakeholders. 

This role will provide data expertise, design input, guidance and support to the Research, Design and Evaluation division and Product Management teams. The Product Coordinator will analyze the effectiveness of Jacaranda’s Health digital products  and collect, analyze  and interpret Jacaranda Health data to provide data driven insights that will guide design, testing and implementation of different digital products for Jacaranda Health to allow us to provide the best solutions to our mothers and other partners.

Location:Narobi, Kenya.

Reports to: Product Manager

Preferred start date: January 2024

Main Responsibilities 

• Coordinate and facilitate testing of products, by establishing structures required to facilitate testing (e.g. training of program field team, drafting of external communication, development of data collection tools and training on how to use these tools) and ensuring execution

• Develop and design data collection instruments to collect quality data by reviewing existing literature, developing interview questions, formulating hypotheses and piloting with mothers.

• Ensure data quality through quality checks during and after data collection and conduct data cleaning by analyzing codes from raw data for qualitative studies and also coding in data.

• Collaborate with software developers to ensure product designs are well translated into products that align with identified designs and that serve the needs of our end users. 

• Develop and translate new content for testing, liaising with the Programs and Quality Assurance teams to ensure content is relevant, meets the needs of the end users and contextually adapted. 

• Ensure results, insights, summaries and research findings are well highlighted, captured and documented and disseminated to relevant stakeholders for improvement of outcomes for Programs, Tech and Research and Design teams.

• Support the improvement of existing tools and processes in keeping with growing organizational needs and user feedback to ensure the organization remains on the cutting edge of innovation.

• Update the Product Manager on progress of testing activities and effectively communicate needs to ensure smooth testing of projects. 

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

Requirements 

• Bachelor’s degree in Economics , Statistics or Computer Science

• Minimum 2 years of relevant working experience

• Can demonstrate strong quantitative and qualitative skills 

• Experience working with software engineers

• Strong ability to communicate with and manage multiple stakeholders

• Experience building business cases and driving outcome oriented product prioritization decisions

• Experience designing work plans and working collaboratively with teams to execute on the plans

• Experience in quantitative and qualitative methods such involving data collection, basic analysis and report writing skills.

• Critical thinking and analytical reasoning skills 

• Experience in different research methods with data analysis

• Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)

• Creativity and problem solving skills

• Effective communicator with attention to detail and ability to work with a team

Contract Period

This position is expected to be a contract of 12 months, renewable.

To Apply: Interested candidates should send their applications to jhslcareers@jacarandahealth.org No hard copies required or accepted.  

Application Deadline

Interested and qualified applicants should submit their applications by 30th October 2023.