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Background

Jacaranda Health is a nonprofit organization whose mission for the last eight years has been to improve maternal and newborn health outcomes in the public health system. We work hand-in-hand with governments, including county health management teams and Ministries of Health, to deploy affordable and scalable solutions through public hospitals, where the majority of underserved mothers and babies receive care. These solutions include PROMPTS, an AI-enabled text messaging service for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. In Kenya, we are in 22 of Kenya’s busiest counties, who co-own our interventions, and work with us to design what and how we measure impact for effective decision-making. These partnerships have helped us reach 2.4 million women with our solutions across 1,100+ health centers and hospitals and will continue to be the cornerstone of how we approach the path to national scale in Kenya. We have expanded operations within Eswatini and Ghana.

Jacaranda Health is an equal opportunity employer. We evaluate qualified applicants without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Summary

Jacaranda Health’s Product Department plays a pivotal role in designing, testing and improving high value digital solutions that drive improvements in how health services are delivered to expectant mothers. We pride ourselves in being able to understand the users we serve and work collaboratively with our programs and technology team to deliver the best solution for our mums, health providers and partners. The team is responsible for identifying, designing, testing and launching digital products which improve health outcomes for mums and service providers.

This role will offer an opportunity to support Jacaranda Health’s work on PROMPTS, as well as upcoming digital products. PROMPTS is an AI-enabled digital health platform that empowers new and expecting mothers with information via SMS to seek and connect with the best care. The platform combines:.

• Personalized SMS nudge messages aimed at improving key behaviors linked with better outcomes (eg. reminders for prenatal care check-ups or infant immunization by schedule)

• An AI-enabled clinical help desk that answers incoming questions from mothers, and sparks a rapid referral chain involving trained nurses if a risk is identified during the exchange.

• An anonymized feedback channel for women to continuously report on their experiences of care, including its clinical quality and level of respect, which is shared with health system managers.

The Senior Product Coordinator will lead complex analytics that will inform the design, testing and prioritization of different digital products that will help advance Jacaranda Health’s goal to serve 10 million mums by 2030. This role will support a rapidly growing team that drives the creation, improvement and large scale implementation of maternal and child-focussed interventions in Kenya. This role is responsible for working closely with various teams to identify improvements to existing digital solutions, providing data-driven insights that drive the design of new features and improvement of existing solutions. They will also play a key role in managing the product life-cycle, from backlog prioritization to feature release, ensuring alignment with strategic goals and needs of our users.

This role will provide data expertise, design input, guidance and support to the Global Programs and Product division and Product Management teams. The Product Coordinator will analyze the effectiveness of Jacaranda’s Health digital products. This role will be responsible for collecting, analyzing and interpreting data to provide data-driven insights that will guide design, testing and implementation of different digital products for Jacaranda Health to allow us to provide the best solutions to our mothers and other partners.

Location: Nairobi, Kenya or Accra, Ghana

Reports to: Head of Product Management

Preferred start date: October/November 2024

Main Responsibilities

• Manage the end-to-end product lifecycle for new features and updates, including maintaining and prioritizing the product backlog, drafting clear acceptance criteria, and collaborating with cross-functional teams to ensure timely delivery.

• Coordinate and facilitate testing of products by establishing structures required to facilitate testing such as training program field team, drafting of external communication, and developing data collection while ensuring smooth execution of all testing activities.

• Ensure data quality through quality checks during and after data collection, performing data cleaning and analysis, and translating qualitative and quantitative data into actionable insights.

• Analyze product performance metrics to evaluate success, identifying trends and opportunities for improvement based on data-driven insights. Use these insights to inform decision-making and optimize future product iterations.

• Develop new content for testing, liaising with the Programs and Quality Assurance teams to ensure content is relevant, meets the needs of the end users and contextually adapted.

• Synthesize and document results, insights, and research findings, and communicate them effectively to relevant stakeholders (Programs, Tech and Research and Design teams) to inform product strategy improvements.

• Prepare monthly activity budgets outlining anticipated expenditures, and manage execution of payments and expenditure according to Jacaranda Health policies and processes

• Update the Head of Product on progress of testing activities, clearly communicating any needs or challenges to ensure timely and successful iteration of products.

• Develop and refine data collection instruments, including conducting literature review, drafting interview questions, formulating hypotheses and piloting with mothers to ensure data quality and relevance.

Key Performance Areas

• Ability to coordinate design, testing and large scale implementations of products, including managing the product lifecycle from planning to execution, backlog prioritization, and feature delivery.

• Ability to design and execute on a detailed, strategic work plan, ensuring alignment with product timelines, stakeholder needs, and organizational objectives.

• Demonstrate ability to lead and coordinate data collection, coding and analysis, and interpretation to support informed product decisions and improvements.

• Ability to generate actionable insights from both qualitative and quantitative data, using these insights to inform product design and improvement of products

• Demonstrated ability to apply statistical methods to analyze product performance and validate hypotheses, ensuring data-driven decision-making.

• Demonstrated ability to collaborate across cross-functional teams, managing competing priorities to achieve department’s goals and objectives.

• Consistent completion of high-quality deliverables on schedule in line with product roadmaps and organizational timelines.

Qualifications

• Bachelor’s degree in Economics and/or Statistics

• Minimum 2 years of relevant working experience in product management, data analysis, or a related field.

• Can demonstrate strong quantitative and qualitative skills to drive data-informed product decisions and improvements.

• Strong ability to communicate with and manage multiple stakeholders

• Experience building business cases and driving outcome oriented product prioritization decisions that are aligned with strategic goals and user needs.

  Experience designing work plans and working collaboratively with teams to execute on the plans

• Previous experience working on a product team, with a solid understanding of product lifecycle management, backlog prioritization, and feature delivery

  Competencies

  Technical Competencies

  • Experience in quantitative and qualitative methods such involving data collection, basic analysis and report writing to inform product decisions.

  • Analytical reasoning skills, with the ability to interpret data sets and generate actionable insights for product improvement.

  • Experience in different research methods to drive product design and evaluation, including surveys, interviews, and observational studies.

  • Qualitative data analysis, translating findings into meaningful product enhancements and prioritization decisions.

  • Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets)

Behavioral Competencies

• Creativity and problem solving skills

• Critical thinking skills

• Attention to detail

• Team Player

• Interpersonal skills

• Communication skills

Contract Period

This position is expected to be a contract of 12 months, renewable

To Apply:

Interested candidates should apply via this link by 11th October 2024.

No hard copies required or accepted.

Applications and interviews will be conducted on a rolling basis. Early applications are highly encouraged.