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Kheyti
Customer Service
Hyderabad, Telangana, India
Be the first line of support for farmers — turn every call into action.
About Kheyti
The Opportunity
Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup.
Job Type: Full Time, Entry-Level
Location: Hyderabad, Telangana
Reporting to: Team Lead - CS
Language Known : Odiya
Key Responsibilities
Be the first point of contact for farmers - Take control of Inbound calls, listen, understand, and log their issues
Turn problems into action by creating and assigning cases to the right teams
Drive closure by following up and ensuring issues are resolved on time
Stay close to the ground by collecting harvest data from farmers- Outbound calls
Keep everything accurately updated so no farmer request gets lost
Ideal Candidate
We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.
Must-Haves
Bsc/Msc in Agriculture or Horticulture
Knowledge on horticulture/crop management
Good communicator
Comfortable with data management
Nice-to-Haves
Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer
Farmer centricity - someone who can easily make rapport with rural people
Listening - someone who is patient and can listen to customers in any situation.
Not a Fit
Lacks basic understanding of horticulture or crop management
Lacks passion for innovation in agriculture or unwilling to adopt new technologies
