Call Centre Executive

Kheyti

Kheyti

Hyderabad, Telangana, India
Posted on Wednesday, August 9, 2023
Call Centre Executive

Looking for executives who want to take up a support function role in the call centre division in a fast growing agri-startup




Kheyti and our promise

  • We exist to increase incomes for farmers affected by climate change - currently building this. We wish to see every farmer be climate-smart. We are working on 3 biggest challenges of our time - climate change, livelihoods & food security!

  • Read more by NatGeo, Mint, Outlook

  • Leadership is globally trained (Mulago, Kellogg, Columbia) & locally experienced (10+ years building agri startups). TED, Elevate, Forbes 30U30.

  • Our team is extremely passionate about solving the problems of agriculture. We value people with this passion and an attitude of entrepreneurship & servant leadership. We focus on their growth and give flexibility.



What you will do

  • Handle all inbound calls coming from Kheyti’s current and potential farmers

  • Identify the needs of customers, resolve issues, and provide solutions with a clear timeline 

  • Assist farmers in their basic agronomy and other greenhouse-related queries

  • Escalate to service team and sales team based on type of request from farmer

  • Establish long-lasting, trusting connections by listening empathetically and communicating professionally 

  • Update all the data of customers into the CRM so we have a record of all communication 

  • Follow up with teams to get work done

Ideal persona

Qualifications

  • Any Bachelors degree from a recognized institute, preferably agriculture graduate

  • Willingness to live and work in rural India

  • Very good communication skills

  • Very good data management skills

Attitudes / Ambitions

  • Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer 

  • Farmer centricity - someone who can easily make rapport with rural people

  • Listening - someone who is patient and can listen to customers in any situtation


Process

  1. Application: jobs.kheyti.com

  2. Resume shortlist

  3. Round 1 interview

  4. Field Visit 

  5. Round 2 interview