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Call Centre Executive

Looking for executives who want to take up a support function role in the call centre division in a fast growing agri-startup

Kheyti and our promise

• We exist to increase incomes for farmers affected by climate change - currently building this. We wish to see every farmer be climate-smart. We are working on 3 biggest challenges of our time - climate change, livelihoods & food security!
  

• Read more by NatGeo, Mint, Outlook
  

• Leadership is globally trained (Mulago, Kellogg, Columbia) & locally experienced (10+ years building agri startups). TED, Elevate, Forbes 30U30.
  

• Our team is extremely passionate about solving the problems of agriculture. We value people with this passion and an attitude of entrepreneurship & servant leadership. We focus on their growth and give flexibility.
  

What you will do

• Handle all inbound calls coming from Kheyti’s current and potential farmers
  

• Identify the needs of customers, resolve issues, and provide solutions with a clear timeline
  

• Assist farmers in their basic agronomy and other greenhouse-related queries
  

• Escalate to service team and sales team based on type of request from farmer
  

• Establish long-lasting, trusting connections by listening empathetically and communicating professionally
  

• Update all the data of customers into the CRM so we have a record of all communication
  

• Follow up with teams to get work done
  

Ideal persona

Qualifications

• Any Bachelors degree from a recognized institute, preferably agriculture graduate
  

• Willingness to live and work in rural India
  

• Very good communication skills
  

• Very good data management skills
  

Attitudes / Ambitions

• Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer
  

• Farmer centricity - someone who can easily make rapport with rural people
  

• Listening - someone who is patient and can listen to customers in any situtation
  

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Process

1. Application: jobs.kheyti.com
   

2. Resume shortlist
   

3. Round 1 interview
   

4. Field Visit
   

5. Round 2 interview
   

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