Field Maintenance Technician

KOKO Networks

KOKO Networks

This job is no longer accepting applications

See open jobs at KOKO Networks.
kigali, rwanda
Posted on Thursday, May 11, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As Field Maintenance Technician, you will be responsible for field maintenance of KOKO Point units and other network hardware across Kigali neighborhoods by minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of maximum network to serve our customers

What You Will Do

  • Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
  • Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
  • Document and own activities by completing forms, reports, logs, and records using provided tools
  • Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
  • Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
  • Respond to operational tickets escalated to the department and ensure closure per SLAs and OLAs
  • Collaborate with engineering and other interfacing departments and share information across on test results and make adjustments where required through provided communication channels and tools
  • Maintain customer satisfaction through professional conduct and engagements
  • Ensure adherence to respective Health, Safety and Environmental policies and procedures

What You Will Bring to KOKO

  • A Diploma or Degree in Engineering or a related technical field
  • A minimum of 1 year experience in maintenance operations or in a similar technical capacity
  • Ability to test, troubleshoot, service, and repair equipment and general workshop skills eg soldering, wiring, drilling etc.
  • Excellent analytical, and problem-solving skills and attention to detail
  • Fluent in written and spoken English
  • Excellent organizational skills
  • A team player able to work effectively with others and independently with minimal supervision
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

This job is no longer accepting applications

See open jobs at KOKO Networks.