Last Mile Operations Manager

KOKO Networks

KOKO Networks

kigali, rwanda
Posted on Thursday, May 11, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As Last Mile Operations Manager, you will build and manage a robust planning and fleet management function that will align with customer requirements and KOKO's growth ambition. You will use known and acquired expertise to develop a team and SOPs to ensure resource optimization while maintaining the highest safety standards.

What You Will Do

  • Oversee daily scheduling of cooker and network hardware and fuel deliveries into the network across Rwanda neighborhoods and support front line staff and subcontractors to execute on scheduled deliveries as required.
  • Rationalize both KOKO’s and outsourced fleet to determine the opportune time to increase capacity or retire vehicles. Advise on purchase and engage transport and logistics providers in acquiring adequate fleet.
  • Collaborate with other departments to establish planning inputs and outputs. Identify and deploy appropriate fleet resources in line with demand requirements.
  • Serve as a focal point for relationship management and engagement with third party logistics and other external resources/regulatory bodies as required.
  • Budget input and hold responsibility for achieving forecasts. Monitor periodic fleet usage and determine ROI.
  • Develop SOPs, establish KPIs and manage documentation of respective processes and systems while maintaining high levels of standards and accuracy.
  • Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on quality, and safety, while building a deep bench of future company leaders and a strong performance culture.
  • Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained.
  • Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures.

What You Will Bring to KOKO

  • University degree in Business, Supply Chain, Logistics or a related field
  • 3+ years of experience in a related field, with 2 years in a managerial/supervisory role
  • Ability to adapt in a highly technological environment
  • Excellent data analytical skills
  • Competency in planning, problem-solving and data-driven decision making
  • Strong communication and interpersonal skills
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!