Quality Manager

KOKO Networks

KOKO Networks

Quality Assurance
kigali, rwanda
Posted on Thursday, May 11, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As Quality Manager, you will be responsible for operational activities pertaining to assuring product quality and compliance in assembly, testing and control of KOKO’s suite of products and services across Rwanda.

What You Will Do

  • Develop, implement, and manage processes and strategies to ensure that products and services meet required specifications for quality, function, and reliability prior to delivery.
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
  • Identify and deploy appropriate resource levels, technical skill sets and systems to deliver our quality needs whilst managing instances of non conformity to ensure they are adequately analyzed and investigated to help improve our processes and products.
  • Oversee the development and implementation of KOKO Fuel (denatured bio-ethanol) and hardware quality control policies and activities to minimize customer-facing quality incidents. Interface with Vivo Rwanda to ensure fuel specifications quality and regulatory compliance.
  • Keep records of quality reports and statistical reviews. Manage documentation of respective processes and systems while maintaining high levels of standards and accuracy.
  • Serve as a focal point for relationship management and engagement with subcontractors and external resources and regulatory bodies as required. Collaborate with other departments to establish planning inputs and outputs, performance metrics, and SLAs and translated to department KPIs.
  • Train and manage the quality team to solve day-to-day operational issues and reach short- and long-term performance goals.
  • Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on quality, and safety, while building a deep bench of future company leaders and a strong performance culture.
  • Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained.
  • Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures

What You Will Bring to KOKO

  • University degree in Engineering, Chemistry or a technical field
  • 3+ years of experience in a related field, with 2 years in managing quality function
  • Ability to work autonomously and think on your feet
  • Competency in planning, problem-solving and data-driven decision making
  • Strong communication and interpersonal skills
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!