Business Solutions Associate

KOKO Networks

KOKO Networks

Nairobi, Kenya
Posted on Friday, May 19, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As a Business Solutions Associate, you will be responsible for preparing KOKO Networks for an exciting period of growth and scale by defining best practices, codifying, and implementing them in conjunction with the Product Department and Operations Department. This role is highly cross-functional and will be a critical enabler for KOKO Networks to meet its ambitious goals in the short, medium and long term

What You Will Do

  • Identify inefficiencies and problem areas in business processes, then work with a cross-functional team to improve the process (Solutions Design)
  • Develop Business Playbooks (SOPs) for all our key organizational processes to allow KOKO Networks to scale in existing areas and expand into new operating locations
  • Implement improvements in tandem with Business Process Owners (Implementation)
  • Become a process expert, able to translate complex ideas between various stakeholders and serving as a mediary between them
  • Establish the Business Solutions function as an essential service provider across KOKO, increasing collaboration and communication between relevant teams and functions
  • Jump in to processes- be just as comfortable drawing insights from a spreadsheet as you are riding around with our fuel tankers observing processes up close
  • Take on ad hoc projects and request/requirement of business needs

What You Will Bring to KOKO

  • 4+ years of work experience, with some experience managing or leading a team and/or project deliverables
  • Education: requirement of a Bachelor’s degree with preference for Post-Graduate or Master’s
  • One of Two background types preferred:
  • (1) Generalist: Experience in a fast-paced business/working environment such as management consulting or a high-growth StartUp/ScaleUp company
  • (2) Technical: STEM, Engineering, Computer Science, Systems Design, Product/Project Management, Analytics, Statistics or related field/experience
  • Specialization or experience in a key business vertical desirable, for example:
  • Operations [Warehousing, Logistics, Quality Management, etc]
  • Commercial [Sales, Customer Service, Marketing, etc]
  • Detail Oriented approach is essential
  • Experience working as a stakeholder while still being accountable for end deliverables; executing with a team who you may not have a reporting line to
  • Personal qualities: Self-Motivated, Strong Leadership/Interpersonal Skills, Team-Oriented, Goal-Oriented, Strong Attention to Detail; familiar with and comfortable in a global work environment
  • Technical competencies: Understanding of technology and systems at a high level to translate complex or specialized ideas between an expert and a non-expert (ie, Product team to Operations team; Operations team to Product team); comfortable working through ambiguity
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!