About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role:
As the Customer Success Manager and Department Head at KOKO Networks, you will play a critical role in leading the Customer Success function and ensuring the overall success of our customers. You will serve as the boss and mentor to all Customer Success Representatives and work closely with the Customer Success Team Leaders to drive productivity and excellence in customer interactions. Your strategic vision and leadership will be essential in achieving high levels of customer satisfaction, retention, and brand loyalty.
