About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As the Manager, KOKO Care and KOKO Center, you will be responsible for overseeing the overall customer experience at KOKO Networks Rwanda. This multifaceted role includes managing high-quality customer service, developing customer care strategies, addressing customer inquiries and complaints, overseeing the performance and development of the customer care team, and managing the operations of KOKO Centers.