Student Retention Support



Customer Service
Co. Roscommon, Ireland · Canada · Remote
Posted on Monday, May 27, 2024

Job Details

Regular Full-Time
$23.00 - $33.00 Hourly



Full-Time, Monday – Friday 40 hours

Help Us Change Lives

We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you! You’ll have the opportunity to work with a diverse group of students supporting their growth and development. Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at

How You Will Make an Impact:

The Student Retention Support will perform a variety of duties and responsibilities involved in student attendance and readmission, and book retrieval. This position will interact with students, families, school personnel, community agencies and law enforcement.

RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Investigate student absences and withdrawals and encourage school readmission
  • Contact parents/legal guardian and students to obtain information concerning reasons for pupil absences from school
  • Make home visits to follow up on attendance problems and to observe home situations that may interfere with attendance
  • Participate in Attendance Intervention Meetings (AIM) and Student Retention Meetings (SRM)
  • Secure and track return of school books
  • Collaborate with school personnel to investigate and address student retention
  • Develop, establish and coordinate community resource contacts
  • Provide weekly progress reports to supervisor regarding student and asset retrieval along with comprehensive report tracking all contact with current or former students
  • Answer inquiries from students, parents/legal guardian regarding attendance records and school re-admittance
  • Document student attendance progress in the student database
  • Apply and provide information, forms and necessary documents regarding school policy and procedures
  • Work with local law enforcement for student retention
  • Type and prepare a wide variety of documents including letters, reports
  • Compile and analyze information
  • Perform a wide variety of general clerical and administrative work including the maintenance of accurate and detailed reports, verifying accuracy of information, and research
  • Participate in staff meetings and trainings
  • Administrative duties, responsibilities, and activities may be assigned or changed from time to time
  • Adhere to attendance policies
  • Research the enrollment status of students leaving our school at outside schools and update codes as needed



  • Modern office methods, practices, procedures
  • Proficiency in MS Word, Excel, PowerPoint
  • Good English usage, spelling, grammar and punctuation.
  • Data analysis, entry and work processing methods, techniques, and programs
  • Understanding of ADA and attendance accounting procedures
  • Telephone techniques and etiquette
  • Interpersonal skills using tact, patience and courtesy
  • Record keeping practices

Ability to:

  • Learn, interpret, apply and communicate school rules, regulations, and policies
  • Work effectively in the absence of supervision
  • Perform data entry and data compilation from a variety of sources
  • Perform work with speed and accuracy
  • Understand and carry out oral and written directions
  • Strong organizational and planning skills; Meet schedules and timelines
  • Work cooperatively with others (parents/legal guardians, students, and school officials)
  • Ability to handle multiple competing assignments and projects
  • Communicate effectively, both orally and in writing


  • One year experience in a public school environment or public social services background
  • Community or school relations work experience, including working with courts and law enforcement
  • Proficient in MS Office applications (Word, Excel, Email)
  • High School Diploma or GED equivalent; college coursework or CASCWA training a plus

TRAVEL: Ability to travel up to 40% (to include student homes)


  • Mental Demands: high workflow management, high project coordination
  • Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
  • Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
  • Average Hearing: able to hear average or normal conversations and receive ordinary information
  • Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
  • Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
  • Frequent multi-tasking, changing of task priorities, repetitious exacting work required
  • Working in a noisy, distracting environment with frequent deadline pressures