LIFELONG LEARNING ADMINISTRATION CORPORATION
Regular, Full Time, Monday-Friday 8:00am - 5:00pm.
Help Us Change Lives
We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you! You’ll have the opportunity to work with a diverse group of students supporting their growth and development. Remember that teacher who made a difference in your life? Now it’s your turn.
Learn more about us at https://llac.org/
POSITION SUMMARY:
The Technology Services Support position will provide educational and instructional technology support which includes assisting students with access to testing platforms. This Position works closely on a regular basis with client schools leadership and staff to resolve day-to-day issues.
RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Remote Help Desk and onsite support for most desktop software, hardware and peripherals issues; as needed onsite visits to support end-users, and complete work requests
- Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs; network connectivity troubleshooting and maintenance
- Provide support for all audio/visual (A/V) needs. Including setup, training and maintaining full functionality
- Maintain close contact and open communication with clients until an issue has been resolved
- Document within our ticketing system to create detailed work logs and technical documentation
- Accept and work Tier 1 escalation issues for which a higher level of technical expertise is required
- Triage and escalate complex issues to Tier 3 Support Technician and Management appropriately
- Use imaging deployment tools to build and deploy new computer operating system (OS) packages
- Coordination of service requests with third-party technology providers as needed
- Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed
- Provide manager with regular updates on common problems encountered and identify possible longer term solutions/improvements to reduce future problems
- Use communication channels to inform team of important issues and information which will help improve team performance
- Provide new site technology staging and upgrading of older technology as needed
- Maintain a safe learning environment in all areas
- Participate in special projects as required
- Participate in meetings and trainings, as requested
- Administrative duties, responsibilities, and activities may be assigned or changed from time to time