Associate Human Resources Business Partner



People & HR
Nairobi, Kenya
Posted on Friday, February 9, 2024

At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at

Job Purpose

As an Associate HR Business Partner, the role holder is expected to support the business function(s) by being a trusted business partner to the stakeholders and staff in the commercial functions.

The aim over time is to grow and enable you to play a critical role in the design and implementation of strategic initiatives to retain and grow our staff. You will act as a primary point of contact for the functions, serving as a connector to internal HR functions and an advisor on all people processes, procedures, and initiatives.

Key Functions

  • Support your managers in cultivating a high-performance, innovation-driven culture, and ensure that performance management experiences are effective and empowering, prioritizing fairness and objectivity.

  • Work proactively to identify underperformance and thoughtfully address it professionally and swiftly.

  • Support your managers and staff through the Learning and Development function to create compelling learning opportunities to address mentorship, coaching for performance and growth, and advising on career opportunities.

  • Assist in developing and implementing, in close conjunction with your managers, staff retention, career, and succession strategies.

  • Support Employee Engagement measurement programs and action planning, and champion the cause of employee engagement as a measure of leadership.

  • Work closely with your managers to understand organizational challenges and design or implement creative solutions.

  • Works in partnership with managers to provide guidance and advice in dealing with difficult people issues in a fair, straightforward manner and without delay.

  • Build and maintain healthy relationships with key stakeholders within your group and the larger organization.

  • Assist in supporting coaching and developing leaders and managers on how to inspire and influence their teams, as well as improve their communication practices.

  • Work closely and effectively with other HRBP’s, HR Shared Services, and Centres of Excellence teams to identify best practices and use them to define effective business interventions.

  • Share knowledge and insights with the wider people team to help shape best practices from a people perspective.

Experience/ Skills & Competencies/ Licenses & Certifications/ Education Required

  • Bachelor’s Degree in Human Resource Management or a related field.

  • Professional certification in HR and IHRM membership are preferred.

  • You are passionate about people.

  • You are comfortable in a fast-moving environment with frequent change and a sense of urgency.

  • Must be an analytical thinker capable of driving decisions through insightful analysis.

  • You have high integrity and openness, combined with a commitment to good governance.

  • Ability to multitask and prioritize the daily workload.

  • Creative thinker and proactive problem solver.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.