We are looking for shop assistants to join our Team within the Retail Department. We are looking for people who are organized, and proactive.
Shop Operations: Open the M-KOPA shop promptly at 8:00 am and ensure it is operational until 5:30 pm, Monday to Saturday.
Stock Management: Receive and issue stock both physically and in the system, accurately recording all transactions. Conduct regular stock-taking to maintain inventory accuracy.
Housekeeping: Maintain cleanliness and follow 5S standards to ensure the shop is organized and presentable at all times.
Customer Service: Log and resolve customer issues promptly, providing assistance and guidance to customers with their inquiries and needs.
Branding: Ensure all posters, demonstrations, and marketing materials are prominently displayed, creating a visually appealing and professional shop environment. Present oneself diligently as the face of M-KOPA.
Sales Support: Assist the sales team by providing product information, processing sales orders, and coordinating with other departments to ensure timely product delivery.
Product Demonstrations: Conduct product demonstrations to customers, showcasing the features and benefits of M-KOPA products.
Documentation: Maintain accurate records of customer interactions, sales, stock movement, and any other required documentation.
Complaint Handling: Address customer complaints effectively, escalating complex issues as necessary and ensuring timely resolution.
Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products to customers based on their needs and preferences.