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M-KOPA
JOB PURPOSE
The Senior Lead - HR Shared Services oversees and manages critical HR transactional functions to ensure efficient and compliant HR Shared Services. This role focuses on registry/records management, contract management, employee insurance benefits, and onboarding/offboarding support. The ideal candidate will have strong leadership skills, a deep understanding of HR processes, and a commitment to maintaining data integrity and excellent service delivery.
KEY JOB FUNCTIONS
Registry / Records Management:
Ensure all employee documentation on the HR Information System (HRIS) is accurate and up to date.
Develop and implement processes to maintain data integrity and compliance.
Oversee audits of HR records to ensure completeness and accuracy.
Contract Management:
Ensure all staff have valid contracts of employment.
Coordinate the contract preparation and renewal process.
Maintain an up-to-date repository of all employment contracts.
Onboarding and Offboarding Management:
Coordinate the end-to-end local onboarding and offboarding processes to ensure a seamless and engaging experience for all new hires and exits.
Ensure timely preparation of exit documentation for departing employees.
Collate and follow up on documentation for new hires, ensuring alignment with business needs and legal requirements.
Manage the offboarding process, including benefits cessation, final payments, and exit interviews.
Follow up on outstanding exit/clearance process items until closure.
Employee Insurance Benefits Administration:
Oversee the enrolment of all staff into the company's medical and group life insurance schemes.
Follow up on insurance claims and ensure prompt payment.
Conduct periodic reviews of medical benefits to ensure they meet staff needs and market standards.
Liaise with insurance providers to resolve issues and maintain positive relationships.
General HR Administration Support:
Provide HR ticket management support via the Freshservice system for assigned tickets.
Assist HR Managers with Purchase Order (PO) submissions, ensuring required documentation is in place.
Support global HR initiatives, events, and special projects as needed.
ORGANISATIONAL STRUCTURE
Reports to: Senior Manager – Shared Services
Reports of this position: N/A
DECISION MAKING & AUTHORITY
Decisions made by the position: N/A
Recommendations made by the position:
EXPERIENCE, SKILLS & COMPETENCIES, LICENCES & CERTIFICATIONS, EDUCATION REQUIRED
Bachelor’s degree in HR, Business, or a related field.
Proven experience in a supervisory HR role with a focus on HR Shared Services.
Strong knowledge of HR processes, employment laws, and benefits administration.
Demonstrated ability to lead and manage a team, driving results and fostering a positive work environment.
Excellent written and verbal communication skills, with the ability to build effective relationships with internal and external stakeholders.
Strong attention to detail and analytical skills, with the ability to identify trends, make data-driven decisions, and continuously improve processes.
Proficiency in HR systems and technology.
Experience with FreshService or similar ticketing tools is an advantage.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
