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M-KOPA
Ensuring optimal customer experience, you will lead the Ready for Sale (RFS) process, drive phone testing, analyze bug root causes, and oversee firmware implementation across markets. As a key technical expert, you will build and test new processes, manage phone configurations with locking systems, and provide documentation and training while collaborating with stakeholders to enhance product quality and operational efficiency.
At M-KOPA, we are committed to delivering an exceptional customer experience, and as the Technical Testing Manager – Supply Chain, you will play a pivotal role in ensuring our products meet the highest quality standards. You will be at the forefront of phone testing, bug root cause analysis, and firmware implementation, ensuring that every device is Ready for Sale (RFS) and optimized for customer satisfaction.
This role is ideal for someone passionate about technical problem-solving, process improvement, and collaborating across markets to enhance product quality. You will have the opportunity to build and test new processes, refine phone configurations with locking systems, and lead documentation and training initiatives. Your expertise will directly contribute to M-KOPA’s mission of delivering reliable, high-performing technology to our customers.
If you thrive in a fast-paced, data-driven environment and are eager to influence product testing strategies while working with cutting-edge mobile technology, this role offers a unique opportunity to make a lasting impact.
We are looking for a highly skilled and detail-oriented individual who is passionate about phone testing, quality assurance, and process optimization. You should be comfortable working in a fast-paced, data-driven environment, ensuring that all devices meet the highest Ready for Sale (RFS) standards while identifying and resolving bug root causes efficiently.
To excel in this role, you should have strong analytical skills, a deep understanding of firmware testing and phone configurations with locking systems, and the ability to pull logs for bug escalations. Experience in performance testing, process documentation, and training is essential, as you will be expected to develop and refine testing protocols that improve overall product quality.
If you have at least three years of experience in QA, testing, and phone configuration, along with excellent communication and leadership skills, this could be the perfect opportunity for you. A background in technical problem-solving, stakeholder collaboration, and data-driven decision-making will set you apart. Join M-KOPA and help shape the future of high-quality mobile technology solutions for our customers
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
