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Sales & Training Manager

Maisha Meds is hiring! We’re looking for a Sales & Training Manager ! We’re looking for a diligent and enthusiastic candidate to lead our Sales Strategy and help grow our presence in Kenya.

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

About the role.

Maisha Meds is seeking to hire a commercially minded strategic thinker to join the sales team as a Sales & Training Manager. You will oversee the execution of Maisha Meds sales & training strategy at the Country level while managing several Regional Sales Associates who work directly with sales interns/consultants to ensure Maisha Meds product reaches its target customers. A core focus of this role is to ensure the retention and recruitment of high-performing Sales teams, provide high-quality training, drive their productivity, maintain data integrity, meet sales performance targets, leverage data insights for strategic decision-making, develop partnerships with key partner organizations, and foster partner relationships within existing partnerships.

The successful candidate should have experience in sales and customer acquisition, lead generation, converting sales, and leading sales and teams. They will take ownership of sales targets and motivate their team to meet the goals set. They will take ownership of sales training to own the development of training programs and facilitate sales teams with sales tools required to meet their targets. They will also be responsible for ensuring systems,

processes, and metrics are in place to ensure the right training programs are delivered at the right time to the right audience, and their effectiveness is measured to ensure we are onboarding users of our products as they transition to the Retention team.

The sales manager should enjoy a fast-paced working environment, love working with and interacting with customers, and contribute to creating a vibrant sales team culture, where enthusiasm, collaboration, and innovation thrive. They should be a strong communicator, and have the capacity to lead teams working remotely.

The Successful candidate should be familiar with Hubspot or other CRM tools.

This role is based in Nairobi with frequent Field Travel. They will report to the Country Director and will supervise direct reports.

The start date will be determined based on the selection process, as applications will be reviewed on a rolling basis, and compensation is commensurate with experience.

Responsibilities

1. Sales Strategy and Client Acquisition:.
   Develop and execute comprehensive sales strategies to achieve and exceed sales targets, leveraging market analysis, competitor insights, and customer trends to identify growth opportunities and drive growth within the Market.
2. Sales Training
   Design product sales pitches, training programs, and or playbooks by working with stakeholders to understand needs, creating materials like digital content and call scripts, ensuring alignment with business goals, and updating content as needed. You'll also oversee program administration, develop implementation plans, train key participants, monitor effectiveness through feedback and metrics, and generate reports on training impact.
3. Sales consultants/Interns network growth
   Collaborate with Sales Associates to establish and expand a strong sales interns/consultants network in the market, overseeing the entire lifecycle. Your role involves their strategic recruitment, training, and performance management. You'll lead efforts to enhance recruitment, training, and onboarding efficiency using technology, working closely with Sales Associates to implement effective strategies. Ensuring consistent productivity and monitoring the network health will be ongoing responsibilities to maintain optimal output.
4. Territory mapping and expansion
   Drive Maisha Meds' expansion into the Country, you will lead the strategic planning and execution of our expansion strategy, conducting primary research, establishing business relationships, and overseeing initial operations in the new area.
5. Team leadership and development
   You’ll provide leadership and support to the Sales team, including setting performance targets, delivering necessary training, and conducting performance evaluations aligned with company objectives. Monitoring key performance indicators, offering constructive feedback, and fostering a collaborative and high-performance culture within your team.
6. Utilizing data analytics and reporting tools,
   Extract insights, monitor key performance indicators, and execute strategies to drive regional growth and success. Additionally, by collaborating with cross-functional teams, you'll collect and analyze field insights, market trends, and customer feedback. From these insights, you'll develop actionable strategies and recommendations to enhance both sales performance and operational efficienc
7. Field Insights Integration:
   Gather insights from field visits and data analysis. Your job is to spot trends and share these insights. Working with other teams, you'll suggest ways to improve our products and processes for better growth, enhancing facility stickiness, and reducing churn and purgatory.

Qualifications

1. Degree (minimum) in business, customer service, pharmacy business, or other related fields
2. Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
3. Minimum of 2-3 years experience leading a team of sales professionals
4. Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
5. Experience with sales processes and CRM systems a plus
6. Excited and energetic to work tirelessly on acquiring customers
7. Growth mindset and enthusiasm for learning, feedback, and continuous improvement
8. Humility and personal stability. We are looking for passionate professionals who combine strong leadership skills with conscientiousness, patience, and a humble approach to service
9. You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
10. Willingness to travel across all geopolitical zones to support customer acquisition efforts
11. You are:

a) A team player who loves working collaboratively

b) A sense of optimism, flexibility, and adaptability to any situation

c) An ability to thrive in ambiguous situations due to your resilience and tenacity

d) A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement

e) A blend of passion, humility, patience, and a good sense of humor

f) A tendency to roll up your sleeves to move projects forward

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, Boston Consulting Group, Safe Boda, etc. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our healthcare providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.