Uganda Country Director
Maisha Meds is hiring! We’re looking for an experienced Country Director to join our team. You will be responsible for acquisition and retention of pharmacies using the Maisha Meds platform in Uganda. The Country Director will also be spearheading efforts for adoption of the reimbursement programmes across our Ugandan market. We’re currently at 850 facilities in Uganda with an ambitious vision for growth in the next few years.
Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.
Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.
Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.
Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.
About the role
The Country Director will manage a 15+ person team including managers, sales agents and customer experience associates. The team is spread across Uganda. The ideal candidate will have had experience as an outstanding people leader with a proven track record of leading both the sales and customer experience strategy and operations at country level.
The role is based in Kampala but with regular travel to all parts of Uganda. You will report directly to the COO for this role, and provide indirect supervision of various team members based on the active portfolio.
Responsibilities
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- Owning the Growth & Sales strategy
- You’ll be responsible for planning & strategy, you’ll own the go-to-market strategy, you’ll plan who’s doing what, projected P&L and what your market and team will achieve
- Identify trends, risks and improvement opportunities on a local level that may impact the business
- Identifying new regions in Uganda for expansion
- Managing your sales team – you’ll be leading the Sales Manager and their consultants - coaching, developing and driving them to meet the country goals.
- Spearhead the adoption of reimbursement programmes across the Uganda market and implementing strategies to increase usage and engagement by our facilities.
- Partnership management – identifying potential local or national partners that could unlock growth and defining deals with them.
- Collaborating with Growth team to run experiments to unlock big levers of growth
- Key metrics: # new facilities, #active partnerships, # acquired per channel (sales from door to door, referral, etc), MoM growth , # patients served via reimbursement programmes % facilities that are highly engaged with our reimbursement programme
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- Defining, leading and operationalising the customer experience strategy across Uganda
- Defining an effective and efficient outbound and inbound customer experience strategy – how should we engage our customers and ensure they continue to use our products and programmes?
- Developing a deep understanding of who our ideal customers are and what behaviors indicate loyalty. Designing operational interventions to encourage these behaviors.
- Actively tackling facility churn
- Leading team of field CX associates who work tirelessly to support Maisha Meds customers, troubleshooting their issues, educating them how to use our products and programmes more effectively
- Key metrics: # active facilities on platform # active facilities on our reimbursement programme # facilities churning, compliance rate with the reimbursement programme
- Stakeholder management and incubation of new programmes
- Managing stakeholders that are integral to Maisha Meds success in Uganda
- Representing Maisha Meds at partner, funder, and govt meetings in Uganda
- Development of new programs focused on HIV, malaria, and family planning
- People management of the Ugandan Country team
- Coaching & Training your team, you’ll be mentoring and improving them every day, performance managing them and taking them to new levels and developing their careers at Maisha Meds
- Recruiting for and building out your team.
- Key metrics: eNPS score, employee turnover
- Collaborating with other departments
- Sharing knowledge and learnings with other Country Managers
- Work closely and give market feedback to the Product team and how we should develop - you’ll be seeing and hearing what businesses need, so you’ll be an essential voice to our product teams
- Sharing in depth knowledge of the Ugandan market with the BD/ Strategy team.
- Working closely with the Director of People Ops to roll out people related initiatives across the team in Uganda
Qualifications
- Academic qualifications: Bachelor's Degree in Business, Health, Economics, Finance
- Experience:
- You have 7+ years of experience in an operations management or general management role, preferably in the health sector, a health focused NGO or a health tech start up.
- Leadership experience, drive, and willingness to mentor others on the team; experience in remote management a plus
- An proven track record of leading a team to hit sales targets
- Experience developing partnerships, including with Government officials, NGO’s
- Strong experience in owning the customer experience strategy for a portfolio of customers ideally in a B2B setting.
- Mindsets:
- A team player who loves working collaboratively
- A sense of optimism, flexibility, and adaptability to any situation
- An ability to thrive in ambiguous situations due to your resilience and tenacity
- A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
- A blend of passion, humility, patience, and a good sense of humor
- A tendency to roll up your sleeves in order to move projects forward
Why You Should Join Us
- On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
- Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
- Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
- Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
- Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
- Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.
