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Program Manager, Public Health Program (Tanzania)

Maisha Meds is hiring! We’re looking for a Program Manager, Public Health Program (Tanzania) with remarkable programme management skills to lead launch and scale of our reimbursement program in Tanzania .

About Maisha Meds

Maisha Meds is an organisation dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidised care to nearly a million new patients in the process.

Our reimbursement Programs

We deliver affordable, high quality care for malaria case management, women’s health, HIV prevention, and more - through our innovative platform. Through the program, patients receive subsidised care and service providers receive financial incentives for following recommended guidelines of care.

About the role

We are looking for an enthusiastic and diligent team member who would join our reimbursement Program team with a key focus on launching and growing our programs operations in Tanzania. The candidate should have a background and leadership experience in customer excellence in the public health sector, pharmaceutical sector or a related space. The ideal candidate should have experience supporting digital products or solutions, displaying conversancy and a firm grasp of technical products. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds. The role requires a customer-centric leader whose mission is to build strong relationships with our partner pharmacies, making them champions of our public health programs.

This role is based in Dar es Salam with frequent travel across the country. You will report to the VP, programs and will hire and supervise a team as the program grows.

The start date is 1 September 2024, and compensation is commensurate with experience.

Responsibilities

• Lead in country programme launch by onboarding and supporting a network of pharmacies & private clinics participating in Maisha Meds reimbursement programs
• Establish systems, processes, controls and teams to penetrate new markets, onboard new facilities and oversee these relationships
• Build and lead our public health programs operations, supply chain and training curriculum to support program growth
• Support Loyalty Program facilities through continuous engagement and calls to ensure:
  • They are implementing the program with integrity; fraud detection & investigation
  • Competency review of service providers offering loyalty services (do we have the right staff? Do they know who an eligible patient is? Are they utilising the loyalty application maximally? etc.
  • Availability of loyalty branding materials at the facility
  • Loyalty products are stored as expected at the facility
  • Performance (transactions volumes, compliance & inventory management) is at par with expectations
• Lead identification of demand generation partnerships that directly contribute to reaching target beneficiaries of the program
• Identify gaps in program growth & performance within the country and drafting strategies to address these gaps
• Develop relationships with our in-country NGO partners and funders
• Foster relationships with relevant professional bodies and government officials who are key stakeholders in success of our Programs (existing relationships with such stakeholders is an added advantage)
• Work with advisors to develop clinical protocols to ensure pharmacies and clinics provide high-quality care
• Report program progress and opportunities of growth to the Vice President, Programmes

Qualifications

1. Academic qualifications: ideally in customer service, business, public health or other related field
2. You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients
3. Experience: Programme management experience is critical for this role
4. Having a background in public health is an added advantage
5. Comfortable with technology - direct experience working with a technology product to execute your job
6. Leadership experience, drive, and willingness to mentor others on the team
7. Mindsets:
   1. A team player who loves working collaboratively
   2. A sense of optimism, flexibility, and adaptability to any situation
   3. An ability to thrive in ambiguous situations due to your resilience and tenacity
   4. A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
   5. A blend of passion, humility, patience, and a good sense of humour
   6. A tendency to roll up your sleeves in order to move projects forward

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.