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Loyalty Program Associate - (Lagos State)

Maisha Meds is hiring! We’re looking for a Loyalty Program Associate - (Lagos State) with experience in community-based healthcare program implementation to support the expansion of our Malaria program in Lagos State, Nigeria.

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system can significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures, World Bank and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

About the role

The ideal candidate has experience in influencing excellence at multiple healthcare facilities, quality assurance experience in healthcare delivery, demand generation, and experience in public health or related space, ideally at the intersection of support for digital products space or a relatable field. This candidate enjoys a fast-paced working environment and loves working with multiple stakeholders, internal and external to Maisha Meds operations to champion a culture of collaboration to meet objectives.

This candidate is also a customer-centric individual whose mission is to build strong relationships with our partner pharmacies making them champions of our Malaria Loyalty Program. This candidate has strong communication skills and is driven to innovate new solutions on the go in response to customer needs.

This role is based in Lagos State. You will report to the Senior Programs Manager.

The start date is March 3, 2025, and compensation is commensurate with experience.

Responsibilities

• Overseeing program implementation and compliance across partner facilities within Lagos State
• Support the roll-out and adoption of digital health tools by facilities, ensuring proper setup, data entry, and operational efficiency.
• Act as a liaison between the project team and healthcare providers, including PPMVs and CPs, to foster strong relationships and encourage program adoption.
• Weekly review of project deliverables against targets and escalating envisaged shortfalls to the Program Manager
• Lead in the piloting/implementation of different demand-generation initiatives in the State
• Provide ongoing technical support and mentorship to facilities to ensure adherence to project protocols and quality standards
• Collaborate with government health departments, local stakeholders, and community leaders to ensure alignment with State malaria policies and goals.
• Coordinating partnerships with other organizations to promote new ways of increasing demand for the Malaria program in communities.
• Collecting regular feedback from facilities, community, and clients on the Malaria program and iterating/refining insights to make them actionable and immediately useful for the clients and others in the global health space.
• Monitor stock management at facilities, ensuring that inventory levels are accurately recorded and aligned with digital platform data.

Qualifications

• Degree in Public health, Pharmacy, Nursing, or Biological sciences
• ​​A minimum of 3 years of professional work experience in public health, project management, demand generation, and stakeholders/community engagements.
• Demonstrated understanding, experience, and competency in working with community-based structures to improve patient's access to services, especially in Northern Nigeria.

Mindsets

1. 1. A team player who loves working collaboratively
   2. A sense of optimism, flexibility, and adaptability to any situation
   3. An ability to thrive in ambiguous situations due to your resilience and tenacity
   4. A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
   5. A blend of passion, humility, patience, and a good sense of humor
   6. A tendency to roll up your sleeves to move projects forward

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M Bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our healthcare providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.