Partnerships and Onboarding Associate
Maisha Meds is hiring! We’re looking for a dynamic and results-driven Partnerships and Onboarding Associate with excellent relationship-building and project management skills to foster partnerships and enhance engagement with key stakeholders.
About Maisha Meds
Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.
Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.
Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system can significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.
Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.
About the role
The Partnerships and Onboarding associate will be responsible for ensuring a smooth onboarding process for healthcare facilities and cultivating strategic partnerships to support Maisha Meds’ mission. This role bridges the gap between facility engagement, technology adoption, and partnership development, ensuring the successful implementation of Maisha Med’s solutions while building strong, mutually beneficial relationships with stakeholders.
This role is based in Nigeria with frequent travel within the country. You will report to Senior Partnerships & Onboarding Associate, will supervise onboarding contractors, and will work closely with other team members across partnerships, sales, and operations.
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The start date is 10th February 2024, and compensation is commensurate with experience.
Responsibilities
- Facility Onboarding and Training
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- Oversee the onboarding process for facilities, ensuring proper training on Maisha Meds’ app features such as POS, Inventory management etc.
- Provide hands-on support during the onboarding phase, including setup of devices and addressing technical concerns.
- Educate facilities on program guidelines and performance expectations.
- Partnership Development:
- Identify and engage with potential partners, including private healthcare providers, government entities, NGOs, etc.
- Contribute to developing and negotiating partnership agreements and MOUs that align with Maisha Meds’ goals and objectives.
- Represent Maisha Meds in external meetings, workshops, and conferences.
- Stakeholder Engagement:
- Build and maintain strong relationships with existing partners to ensure long-term collaboration.
- Serve as the primary point of contact for partners, addressing concerns and ensuring smooth communication.
- Facility Engagement and Onboarding:
- Oversee the onboarding process for partner facilities, ensuring they are trained and well-versed in Maisha Meds’ technology and services.
- Develop initiatives to improve facility engagement and enhance retention.
- Program Implementation:
- Collaborate with internal teams to implement programs and initiatives agreed upon with partners.
- Monitor the impact of partnerships and provide regular updates to stakeholders and internal teams.
- Data and Reporting:
- Track and report key metrics related to partnership performance and engagement activities.
- Use data to refine engagement strategies and improve the effectiveness of partnership programs.
Qualifications
- Bachelor’s degree in Business Administration, Public Health, International Development, or a related field. A master’s degree is a plus.
- 1+ years experience in partnerships, business development, or stakeholder engagement in the pharmaceutical or healthcare sector.
- Some experience in developing and maintaining partnership or client relationships, with a strong willingness to learn and grow in this area.
- Experience working in or with the pharmaceutical or private healthcare sector in Africa is highly desirable.
Mindsets
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- A team player who loves working collaboratively
- A sense of optimism, flexibility, and adaptability to any situation
- An ability to thrive in ambiguous situations due to your resilience and tenacity
- A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
- A blend of passion, humility, patience, and a good sense of humor
- A tendency to roll up your sleeves to move projects forward
Why You Should Join Us
- On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
- Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M Bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
- Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
- Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
- Great customers: We create financial incentives that ensure our healthcare providers deliver excellent care.
- Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.
