Find World Changing Social Impact Jobs Here

Customer Experience Intern

Maisha Meds is hiring! We’re looking for a Customer Experience Intern with excellent communication skills and a customer-first mindset to join our team in the Northern Zone. In this role, you’ll onboard new facilities, manage customer interactions, and provide consistent support for Maisha Meds products and services..

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve their business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners, including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

About the role

The Customer Experience Intern – Northern Zone will be responsible for supporting customer-facing operations and ensuring the effective delivery of Maisha Meds products and services. The role will focus on onboarding new facilities, managing customer interactions through the CRM, and maintaining accurate client records and contracts.

This role is based in Arusha/ Moshi with frequent travel to different areas in Tanzania . You will report to Customer Experience Manager and will supervise our field consultants.

The start date is 1st October, and compensation is commensurate with experience.

Responsibilities

Below are the key responsibilities for the position:

• Onboarding new facilities
• Managing all customer interactions through the CRM
• Providing consistent customer support for all Maisha Meds products and services (POS)
• Maintaining all client documents and contracts
• Driving growth through the generation of referrals
• Engaging with the product/tech team about insights and innovations for our product solutions
• Collecting feedback from pharmacies on the POS, and iterating/refining insights to make them actionable and useful for stakeholders
• Performing any other tasks as advised by the Supervisor
  

Qualifications

1. Academic qualifications: A Bachelor's Degree and above from any government-recognized institution
2. Experience: Minimum of 2 years of successful experience in customer experience
3. Mindsets:
   1. A team player who loves working collaboratively
   2. A sense of optimism, flexibility, and adaptability to any situation
   3. An ability to thrive in ambiguous situations due to your resilience and tenacity
   4. A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
   5. A blend of passion, humility, patience, and a good sense of humor
   6. A tendency to roll up your sleeves to move projects forward
4. Highly tech-savvy and has a passion for details
5. Superb written and spoken communication skills in English and Kiswahili
6. Comfortable and experienced in speaking with customers, dealing with issues, and generating positive outcomes.

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M Bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.