Position Description:
The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.
Key Duties & Responsibilities:
A. Account Management
- Act as the primary point of contact for all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships with corporate accounts.
- Maintain accurate enterprise records, keeping track of any contract updates and renewals
- Collaborate with the leadership team, and cross-functionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.
- Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).
- Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
B. Commercial Analytics
- Generate account performance reports
- Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.
- Review feedback and implement necessary changes
