Account Management Officer



Sales & Business Development
San Juan, Puerto Rico
Posted on Sunday, January 22, 2023

Company Description

  • Our grand vision is a Philippines where smallholder farmers lead better lives by changing how people buy their food through e-commerce. We are looking for people who are passionate about making an impact in the lives of our smallholder farmers through innovative agri-tech solutions.

Job Description

Position Description:

The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.

Key Duties & Responsibilities:

A. Account Management

  • Act as the primary point of contact for all matters relating to client concerns and needs.
  • Build and strengthen client relationships to achieve long-term partnerships with corporate accounts.
  • Maintain accurate enterprise records, keeping track of any contract updates and renewals
  • Collaborate with the leadership team, and cross-functionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.
  • Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).
  • Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients

B. Commercial Analytics

  • Generate account performance reports
  • Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.
  • Review feedback and implement necessary changes


Must-have Qualifications

  • 2-5 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, e-commerce, consulting, business management or administration, finance, marketing, or related fields.
  • Exceptional negotiation and decision-making skills.
  • Effective communication skills
  • Strong business acumen.
  • Detail-oriented.
  • Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.

Nice-to-have Qualifications

  • Experience in or passion for the food or agriculture industry
  • Experience in an online marketplace or similar consumer technology company
  • Experience in strategy or product-related roles

Additional Information

Working Conditions

  • Status: Employee
  • Employment terms: Full-time, 40 hours per week, 5 days a week
  • Schedule: 8am-5pm, Monday to Friday

Perks and Benefits:

  • Competitive total rewards
  • Being part of a high-caliber and supportive team