Program Awareness Associate (PAA)



Nairobi, Kenya
Posted on Saturday, November 11, 2023

At mPharma, our vision is an Africa that's in good health. We will not cease until every person on the continent has access to safe and affordable healthcare and medicines. We’re a growing team of 1200+ employees, headquartered in Accra, Ghana, and backed by mission-driven investors. We use technology to enable basic primary healthcare to Africans and have joined hands with drug manufacturers and healthcare providers to develop services and products that help provide access to basic healthcare and lower costs of medicines. In only a few years, we’ve succeeded in providing low-cost, high-quality healthcare and medicines to hundreds of thousands of patients across 9 African countries (Ethiopia, Gabon, Togo, Ghana, Nigeria, Kenya, Rwanda, Uganda, and Zambia)

At mPharma we are committed to providing equal employment opportunities, and our hiring process and work environment are devoid of discriminatory practices. We promise exciting and rewarding career opportunities in an environment driven by high performance, an entrepreneurial mindset, and innovation.

Position Description

The PAA works within the Health Services team to support Patient Support Programs mainly via directly engaging with Healthcare Professionals (HCPs) in healthcare facilities (hospitals and clinics) to introduce Patient Support Programs (PSPs). This role entails building and managing physician relationships to create awareness about a patient support program.

Key Responsibilities

The role’s specific tasks will include:

  • Leading in the development of engagement plans on Patient Support Programs and communicating benefits to target physicians and encouraging them to refer their patients to the support program.
  • Formulating, aligning and implementing a HCP territory engagement plan with key deliverables and KPI’s in line with the Program awareness creation role within PSP. This is done in consultation with the Global PSP Manager and pharma company appointed person.
  • Developing professional relationships with HCPs and maintaining a database of HCPs in relevant therapeutic areas and target facilities through regular in-person visits and virtual engagements.
  • Identifying, highlighting and aligning on seminars, events and scientific fora that target specific HCPs of interest to create awareness about the patient support program among attending HCPs
  • Facilitating stakeholder engagements and contract signing for PSPs involving participation of hospitals, external pharmacies and other healthcare facilities in collaboration with pharma company appointed program representative
  • Responding to general queries about the PSP and routing medication requests to the pharmacy, where necessary
  • Serving as the focal point point for overseeing the management of holding facilities and performance of monthly stock and payment reconciliations, where applicable
  • Assessing and reporting feedback from HCPs and patients to the Global PSP Manager to improve delivery of PSPs.
  • Assisting to plan and organize screening events and providing non-clinical support during screening events
  • Performing any other assigned task pertaining to the role

Our ideal candidate

  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Proficient in Microsoft Office Suite, specifically Excel
  • Strong project management background
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives
  • A good understanding of the local healthcare terrain
  • Experience working as a medical sales representative would be an advantage


  • Bachelor’s degree in healthcare administration or any health related field.
  • 2+ years of professional experience


  • This position reports to the Global Manager, Patient Support Program