Retail Operations Intern - Festac, Lagos



Lagos, Nigeria
Posted on Thursday, November 16, 2023

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We are a small but growing team of 1,200+ members, headquartered in Accra, Ghana, backed by world-class investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few months, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across six African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya and Rwanda).

Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Retail Operations intern. This role entails the day-to-day management of the QRx Pharmacies.

Key Responsibilities

  • Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual.
  • Provide weekly business updates and performance of assigned Pharmacies.
  • Undertake monthly business review meetings with Pharmacy Services Associate on business performance and institute performance improvement strategies where necessary.
  • Support with maintaining and managing inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
  • Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
  • Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support.
  • Tracking of outliers from facility’s order request to inform formulary additions
  • Tracking of revenue (weekly and monthly) and cash deposits
  • Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
  • Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
  • Support facility on changes in operations – e.g. price changes, the addition of new drugs, billing cycles, etc.
  • Coordinate with SCM to manage expiries and its withdrawal.

Our Ideal Candidate

  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
  • A strong work ethic and proactive “can do” attitude which requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Proficient in Microsoft Office Suite, specifically Excel
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiative


Must have studied Pharmacology/Pharmacy


6 months internship

Hours of Work

5 hours on Weekdays and 9hours on alternate Saturdays


This position reports to Head of Retail Operations


NGN 125,000