Delivery Pharmacy Lead-Zambia



Lusaka, Zambia
Posted on Tuesday, April 30, 2024

At mPharma, our vision is an Africa that's in good health. We will not cease until every person on the continent has access to safe and affordable healthcare and medicines. We’re a growing team of 600+ employees, headquartered in Accra, Ghana, and backed by mission-driven investors. We use technology to enable basic primary healthcare to Africans and have joined hands with drug manufacturers and healthcare providers to develop services and products that help provide access to basic healthcare and lower the costs of medicines. In only a few years, we’ve succeeded in providing low-cost, high-quality healthcare and medicines to hundreds of thousands of patients across 9 African countries (Ethiopia, Gabon, Togo, Ghana, Nigeria, Kenya, Rwanda, Uganda, and Zambia).

At mPharma we are committed to providing equal employment opportunities, and our hiring process and work environment are devoid of discriminatory practices. We promise exciting and rewarding career opportunities in an environment driven by high performance, an entrepreneurial mindset, and innovation.

Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Delivery Pharmacy Manager. This job entails building and managing mPharma’s in-house delivery pharmacy to handle dispensations to patients on Mutti. This role reports directly to the Retail Operations Lead-Zambia.


  • Develop and implement strategies to efficiently manage the in-house delivery pharmacy operations in collaboration with the retail operations lead.
  • Ensure accurate dispensation of medications to patients enrolled in the Mutti program.
  • Oversee inventory management and stock control of pharmaceuticals in the delivery pharmacy.
  • Coordinate with the logistics team to ensure timely and accurate delivery of medications to patients.
  • Maintain high standards of customer service and patient care.
  • Offer clinical counseling to patients through our call center.
  • Build sustainable relationships and engage insurance partners and customers/patients.
  • Meet personal/team qualitative and quantitative monthly, quarterly and annual targets.
  • Ensure the growth and sustainability of our delivery services.
  • Ensure compliance with relevant laws, regulations, and company policies.
  • Other duties as may be assigned by Manager

Our Ideal Candidate:

  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
  • Possess a dynamic and energetic personality.
  • Fluent English with excellent writing, verbal, analytical, and organizational skills..
  • The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Finance, Technical and Supply Chain teams).


  • Bachelor Pharm. or Pharm. Diploma degree in Pharmacy from an accredited college/university
  • Current HPCZ Practicing License.
  • At least 2 years experience working in a Retail Pharmacy or Hospital Pharmacy.