Overview
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 300+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve provided low-cost, high-quality medicines to hundreds of thousands of patients across seven African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Malawi & Rwanda).
Position Description
mPharma Ghana is seeking a nurse to support our virtual consultation service; mutti Doctor, as a Care Coordinator. The mutti Doctor service provides virtual consultation to clients at mutti pharmacies nationwide. The Care Coordinator would be responsible for providing exceptional client care by managing post-consultation follow-ups, medication reminders, and assisting at community health screenings.
This role is crucial in ensuring patient adherence to treatment plans and identifying potential health concerns.
This role is on a contract basis.
Key Responsibilities
- Patient Follow-Up: Contact patients post-consultation to address questions, and concerns, and provide necessary information.
- Appointment Reminders: Provide timely reminders of upcoming appointments, ensuring patients are well-prepared and informed.
- Test and Treatment Reminders: Keep patients informed about scheduled tests, procedures, and ongoing treatment plans.
- Medication Refills: Assist patients in managing their medication refills, ensuring they have a consistent supply.
- Patient Education: Provide clear and concise information to patients regarding their health conditions and treatment options.
- Data Entry: Accurately record patient interactions and update their medical records.
- Problem Resolution: Address patient inquiries and concerns promptly and professionally.
- Recommend primary care programmes to clients; Diabetes Test & Treat, Hypertension Test & Treat Wellness programmes etc
- Produce weekly and monthly reports on all activities
- Keep a shared log of functional/process improvements/issues for iterative purposes
- Build sustainable relationships and engage customers
- Maintain patient privacy and confidentiality of health records at all times.
- Perform other related duties as assigned by the Health Services Manager.
Our Ideal Candidate
- Fluent in English and local dialects with excellent writing, verbal, analytical, and organisational skills
- Good communication skills - Ability to explain complex health concerns/conditions to clients simply.
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Flexibility – Ability to adapt quickly to changing conditions and work responsibilities.
- Works effectively as a team member and promotes collaboration within and outside the immediate team.
Minimum Requirements:
- Registered nurse in Ghana
- Current Practicing License.
- Experience working in a Call Centre is an advantage
Admin
- This position reports to the Health Services Manager.
