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At mPharma, our vision is an Africa that's in good health. We will not cease until every person on the continent has access to safe and affordable healthcare and medicines. We’re a growing team of 1200+ employees, headquartered in Accra, Ghana, and backed by mission-driven investors. We use technology to enable basic primary healthcare to Africans and have joined hands with drug manufacturers and healthcare providers to develop services and products that help provide access to basic healthcare and lower costs of medicines. In only a few years, we’ve succeeded in providing low-cost, high-quality healthcare and medicines to hundreds of thousands of patients across 9 African countries (Ethiopia, Gabon, Togo, Ghana, Nigeria, Kenya, Rwanda, Uganda, and Zambia)

At mPharma we are committed to providing equal employment opportunities, and our hiring process and work environment are devoid of discriminatory practices. We promise exciting and rewarding career opportunities in an environment driven by high performance, an entrepreneurial mindset, and innovation.

Position Description

mPharma is looking for a Delivery Rider with experience in motorbike delivery services. The delivery service is an integral part of mPharma’s operations, creating convenience and ensuring access to medication wherever members find themselves in the Greater Accra Region. The candidate will interact directly with our customers and ensure that they receive their packages on time, with excellent customer service.

Responsibilities

• Checks receipts to ensure that items appearing are the same as in packages.
• Obtains client/patients information to verify delivery location and communicate lead time.
• Delivers assigned packages intact, within expected time frame, and adhering to map locations or verbal directions as required.
• On delivery, inspects the package with the client and walks the client through payment processes until confirmation.
• Maintains and improves quality by adhering to standards and guidelines
• Follows call center/communication “scripts” when handling different topics
• Performs other delivery duties as assigned by the business unit manager.

Our Ideal Candidate:

• Licensed motorbike rider with at least 2 years riding experience.
• Conversant with motorist code of conduct and use of GPS or maps.
• Ability to work efficiently with all team members within and outside the unit.
• Must pay attention to detail even under work related pressure.
• Efficient at multitasking
• Smartphone literate

Minimum Requirements:

• SHS WASSCE Certificate
• Valid motor vehicle license