Program Associate

Noora Health

Noora Health

Posted on Friday, June 23, 2023


Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With the support of six state governments in India, the Government of Bangladesh, and large private hospital systems, Noora Health has trained more than two million caregivers across 329 facilities. In a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.


The objective of this role is to develop a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare. As a Program Associate, you will play a critical role in managing the engagement of the Care Companion Program with our partners.

1. Manage end-to-end operations of Noora Health program at identified hospital partners (60%):

  • Support Program Managers/Lead Trainers in the implementation and maintenance of the Care Companion Program. The operations of our program are divided into different phases that include both on-site implementation (requiring travel) and off-site support. You will be closely involved in each of these phases.

  • Be the primary coordinator for a set of partners, which can include both public and private hospitals. This will require client management, people management, analytical and problem-solving skills.

2. Monitoring of the CCP in partner hospitals (20%)

  • Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work along with the program manager to address the operational challenges identified during the monitoring process.

  • Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.

3. Support training of the trainer activities at identified hospital partners (10%):

  • Support the Master Trainers/Lead Trainers in delivering the ToT modules for the different content areas in the local language

  • Identify the need for booster training sessions and coordinate its logistics

4. Program Iterations/Product Testing(10%)

  • Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners

  • Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions.


  • The position requires heavy project-based travel to various district hospitals, upazila health complexes and other facilities in the given Division. You will also be required to travel any time and extensively, based on program needs, across Bangladesh. These travels may be for an extended duration and sometimes may require relocation to another region for a while.

  • You will be located at the district level or at the divisional HQ depending on the program needs.

  • Language criteria: Proficiency in: Bangla and English

  • Healthcare or management background (MPH with any relevant disciples is okay and in fact required.

  • Proficiency in MS Office/G-drive, common computer applications.

  • 1-3 years of relevant work experience in public health with problem solving skills, a team player and an excellent communicator.

  • Required to manage relations with government staff in a sensitive manner at the same time ensuring the program outcomes are met.

Application procedure:

  • In the cover letter, please include only one name of the Division you are applying for: Chittagong, Khulna, Rangpur, Rajshahi or Barisal Division.

  • A one-page cover letter describing your interest in the position and background.

  • An updated resume, including languages spoken and relevant experiences.

Disclaimer: Only shortlisted candidates will be contacted for going under steps of selection process. Any persuasion will be considered as a disqualification and that will result in exclusion from the process of hiring.

At Noora Health, we value diversity. Diversity includes but is not limited to gender identity, caste, religious practice, sexual orientation, ability, among many others. We encourage people from all backgrounds to apply for positions at Noora Health