Senior Service Designer

Noora Health

Noora Health

Posted on Wednesday, July 5, 2023


Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With the support of six state governments in India, the Government of Bangladesh, and large private hospital systems, Noora Health has trained more than two million caregivers across 329 facilities. In a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.


  • Represent the voice of the user (and stakeholders) in the context of the Indonesia, working closely with the Shared teams
  • Conduct need assessment on specific condition areas in a particular geography, to create nuances of the program (including its products) for new condition areas
  • Create service design framework and service blueprints for new health condition areas (ex: Cardiology, Tuberculosis, etc) in line with the organization’s standards as created by the Shared team
  • In tandem with Shared Learning and Sharing, analyze existing services and experiences across programs and products by co-creative visualization and blueprinting, in order to identify pain points and gaps, as well as possible suggestions or ideas for improvement
  • Provide inputs on the identification of the base project, high-level objectives, scope and intended outcomes during new program development
  • Identify and describe the patient and caregiver touch-points that will drive the intended outcomes, in collaboration with the country/regional implementation teams
  • Create systems maps for new condition areas in line with org standards and guidelines
  • Support in finalization of tools and artifacts, including testing for a particular project, in collaboration with creative design, medical, content, implementation, training and technology, to ensure that the program is consistent and in line with envisioned service design
  • Plan for and execute end-to-end service prototyping or experience prototyping (for a singular toughpoint), as and when the project requires the same
  • Work closely with Tech Ops and Product to decide the modes of engagement for tech components of the project, from a UX point of view for both frontstage and backstage
  • Collaborate with teams having accountabilities on research, strategy, and medical to finalize the theory of change of a project on improving health outcomes
  • Support backstage processes, by providing teams with tools to help them with program delivery and platform interactions (e.g., flowcharts / suggestions for implementation)
  • Ensure the service is understood by all relevant stakeholders, by leading the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams
  • Support Shared Team work, as and when required


  • Master’s degree in Design followed by 3-5 years of experience, OR an undergraduate degree in any other field followed by at least 6-8 years of experience in Design Research, Design Strategy, Social Design, UX or Service Design disciplines.
  • Ability to visualize service models, journey maps and service blueprints as needed. Using software to do the same (Ex: Mural, Miro, Adobe Illustrator, Figjam) is a plus.
  • Ability to zoom in and out of a given problem as needed.
  • Someone who’s actively collaborative and interested in learning new things!
  • Attention to detail, process documentation and basic project management skills.
  • Language proficiency in English and Bahasa
  • You can sketch and make quick storyboards
  • You have experience in theater or improv
  • You have a good understanding of quantitative data analysis.

At Noora Health, we value diversity. Diversity includes but is not limited to gender identity, caste, religious practice, sexual orientation, ability, among many others. We encourage people from all backgrounds to apply for positions at Noora Health