Medical Support Executive

Noora Health

Noora Health

Customer Service
Bangladesh
Posted on Wednesday, April 24, 2024

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

WHAT YOU WILL DO

You will be working on our WhatsApp service, which is a follow-up to our intervention Care Companion Program (CCP). This service allows families to ask medical and non-medical questions in their regional language.

  • Managing all tech platforms related to our Remote engagement service (like Freshdesk, Turn, Exotel, Text-it, WhatsApp, SurveyCTO etc.)
  • Responding to queries asked by tele-supporters/ patients as per training given by our team.
  • Keeping the Remote engagement service reports up to date on the Google drive
  • Auditing the calls made to the families as per the protocols
  • Conducting surveys as and when needed
  • Work closely with the Product team for need-based product development and continuous improvement of the tele-support service.

WHAT WE ARE LOOKING FOR

  • Graduate in Medical Science - BSc in Nursing/Diploma in Nursing Science and Midwifery with Bachelor of Science in Post Basic Nursing/Diploma in Medical Faculty with Bachelor of Public Health
  • 2 to 3 years of working experience in a relevant field is mandatory
  • Fluency in speaking, reading, and writing in Bangla and English.
  • Comfortable using smartphones, laptops, web browsers, Google Suite, and other popular online websites
  • Knowledge in IT will be an added advantage

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.