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Medical Support Executive

Noora Health

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Customer Service

Bangladesh

Posted on Thursday, July 11, 2024

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

WHAT YOU WILL DO

We are in search of an experienced nurse who has strong medical knowledge and excellent leadership qualities to respond to user questions on our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service for patients and their caregivers that empowers them towards healthy behaviors. You will play a key role in the development and functioning of RES in Bangladesh. You will:

Respond to patient questions on our digital platform

Respond to health-related questions that are submitted via our Remote Engagement Service platform (WhatsApp and voice calls). Questions may pertain to multiple condition areas such as Maternal and Child Health, General Medicine and Surgical Care, Non-Communicable Diseases, Tuberculosis, etc.
Prepare the draft responses to questions coming from the patients and family caregivers, escalate high-priority questions based on triaging protocols.
Audit various responses to ensure they meet quality and efficiency standards.
Manage and report platform glitches to our Platforms and Engineering team.

Develop the two-way response system in RES

Support in developing a knowledge base of questions and answers.
Conduct user calls to understand needs and behaviours and collect feedback.
Maintain and share data and reports on the RES two-way response system.
Identify challenges in the response system and develop the mitigation plan.
Collaborate and cooperate with other teams to improve the product.
Perform other need-based tasks.

WHO ARE WE LOOKING FOR

Bachelors or Masters in Nursing, Midwifery or Medicine.
At least two years of experience working in a clinical setting.
Excellent communication and writing skills in Bangla and English.
Working proficiency with MS Office Suite; Comfortable using Android phones, laptops, web browsers, Gmail, and other popular online websites.
Highly organised, detail-oriented, and self-accountable.
Excellent collaboration and interpersonal skills with team members at varying levels of management.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.

Apply now

See more open positions at Noora Health