ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
We are seeking a skilled and visionary Lead Design Strategist to join our design team. As the Lead Design Strategist, you will be responsible for shaping the overall design strategy and driving the creation of compelling, intuitive, and seamless user experiences across our products and services.
You will play a pivotal role in defining the user experience and inform product strategy that will shape the future of finance for our members. Design at Oportun is dedicated to the cultivation, delivery, and thoughtful reflection on the systems, mechanisms, languages, and assets that our customers (internal and external) interact with on a daily basis. The brass tacks of our design philosophy are quite simple: we succeed in our obsession for our members (we call them members instead of customers), their unique needs, their present challenges, and their future goals. We model and teach empathy, we sweat the details, and we deliver experiences that encourage beneficial (and delightful!) outcomes.
RESPONSIBILITIES
- Lead end-to-end design strategy projects that align with user needs and company goals, including planning, discovery, synthesis, ideation, design, and testing of new product and services.
- Lead collaborative engagements (e.g. workshops, design sprints) with cross-functional teams, including product managers, engineers, and data analysts, to define design requirements and execute on the product vision.
- Present persuasive member-centric concepts and strategies to partners, including executives and product teams. Effectively communicate rationale and the impact on business objectives.
- Utilize a wide variety of design research methods to uncover member needs, pain points, and behaviors. Inform design and product decisions with member feedback and create user-centered experiences that drive satisfaction and retention.
- Foster a culture of creativity, innovation, and collaboration. Provide guidance and feedback to team members to ensure high-quality design deliverables.
- Develop, maintain, and steward design artifacts in support of communicating user research (e.g. personas, journey maps, and service blueprints).
- Leverage analytics, competitive analyses, market research, and qualitative research to illuminate holistic member needs.
- Stay on top of and incorporate latest competitive and technological trends into design recommendations.
- Apply knowledge of UX, design best practices, design psychology, design systems, and optimized process flows in support of concept development.
- Coordinate and conduct usability testing sessions to validate design concepts and gather user insights. Use testing results to iterate and refine designs for optimal user experiences.
- Evaluate digital product content to develop intuitive experiences. This includes interaction flows, terminologies, taxonomies and other content across products and channels.
Qualifications
- Deep knowledge of human-centered design (HCD) methodologies and application to a variety of problems, large and small
- Experience working in and leading multi-disciplinary teams from research through to delivery
- Use design to communicate complex concepts simply and always strive to make things tangible, whether they’re conversations, frameworks, or ideas
- Proficient working with tools such as Figma, FigJam, Mural, Dovetail, Usertesting.com, and Coda
- Bachelor’s Degree or equivalent experience
- At least 7 years of experience in Design Strategy or User Experience (UX) design
- At least 3 years in a lead role
QUALIFICATIONS
- Master’s Degree (Business, Design, Human Computer Interaction)
- 4+ years of experience with a financial services company
- Background in human factors, psychology, and behavioral discipline
- Spanish language fluency is strongly preferred.
"The US base salary range for this full-time position is $89,000 - $143,800.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.
Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.”
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
