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What you will be doing:

The Pula Commercial Manager is far from the typical sales role. You must be passionate to find meaning in your work. Willing to go the extra mile to evangelize the importance of crop insurance in transforming the lives of millions of small farmers across multiple stakeholders, from political elites to government systems, development agencies to the farmer. For you to be successful in the role, you need to consider it as your mission - “how you will be remembered”. While you are at it, you will be richly rewarded as we believe in “doing good and doing good”. While impacting hundreds of millions of farmers, our mantra is that those who are successful in the mission should be dollar millionaires in the end. In Pula, good deeds are rewarded.

Every day your role will involve;

Client management

• Participate in all recurring meetings internally and with the customer support team to enhance cordial relationships and customer satisfaction. Therefore, a high and smooth renewal rate.
• Specifically ensuring that Crop Development Reports, mid-season and end-of-season reports are generated in a timely manner and in the formats required by the client and presented to them. This increases customer satisfaction and ensures a smooth payment process.
• Maintain an adequate customer data sheet that includes critical customer details - such as when the quote is prepared and approved, to increase timeliness in presenting to them, especially in Collecting all customer complaints during the season and ensuring that they are all captured while the payment report is made.
• Train regional and district staff of the client and stakeholders.
• Manage client accounts while CM/CD is on leave.
• Manage and improve sales tools and processes, for example CRM.
• Assist with administrative tasks, such as requests, preparation of workshops.

Administrative support

• Assist the line manager in writing meeting notes in the appropriate tool, recording the meeting and filing the notes/recordings in the client folder.
• Internal coordination with relevant teams to ensure that customers and commercial managers have accurate and reliable information.
• Coordinate with the team carrying out producer registration (whether client or PULA) to ensure we receive producer lists on time and correctly.
• Cooperate with internal department to update tools like click-up.

Market research and pipeline development

• Provide research support on new markets and new customers, carrying out research and analysis to identify business and customer opportunities.

Sales

• Pursue leads, reach out via calls and mail, and schedule appointments

What you need to have to be successful:

• You live it. You are the best at this. You love it!
• You have a strong interest in a career in sales.
• You are open working in a sales target environment.
• You have a passion for working in the public sector and NGO environment.
• Critical thinking skills. You must have the ability to define problems, collect data, establish facts and draw valid conclusions.
• You have at least 3 years of experience working in an environment that requires people skills, relationship development and management.
• Behavioral Skills. You must be self-directed, work well alone or in a team structure, highly results-oriented, and willing to learn and expand your product and technical knowledge base. through formal education, professional training and self-study.
• Transferable skills from a customer relations role.
• You have excellent communication and presentation skills, integrity and impeccable professionalism.
• Experience and knowledge in the insurance industry will give you an advantage.
• You have the ability to use data and KPIs to make management decisions.
• You are fully comfortable with Google Drive apps like Google Sheets, Google Docs as well as MS Office apps like PowerPoint, excel, etc.