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The context:

Across the developing world, more children than ever are in school – but they are not learning. A recent study estimated that less than 1% of school children in Sub-Saharan Africa attend a school where the teaching meets basic standards of quality. At Rising Academies, we’re changing that, and we want your help. Our mission is to create the best schools and the most powerful teaching and learning tools for the people that need it most. We’re one of the fastest-growing quality-focused education companies in Africa, and a Certified B Corp®.

About Rising Academies:

Founded in Sierra Leone in 2014, we’ve spent over a decade crafting a unique blend of high-tech and low-tech learning solutions proven to dramatically improve student outcomes that elevate teaching quality at scale. 7 RCTs have shown that the students we support learn, on average, 2.4x faster each year than their peers in comparable schools.

Today, we serve more than a quarter of a million students across 1,000 schools in West and East Africa through three integrated and complimentary channels:

• Pioneering Great-Value Private Schools: Our innovative networks of private schools deliver best-in-class results for children while developing highly scalable new technologies and approaches.
• Scalable Government Partnerships: We partner and collaborate with local and national governments across Africa to transform the quality of public school systems at scale.
• High Impact Solutions for Partners: We offer our proven high-impact solutions to other education providers and schools to improve school performance & increase outcomes.

Our innovative approaches combine expertly designed curriculum materials, personalized learning experiences, intensive teacher coaching and actionable data for school leaders. You can learn more about our solutions here: https://www.risingacademies.com/oursolutions

At Rising we keep the safety and well-being of our students at the heart of what we do. All Rising employees are expected to abide by the Child Protection Policy, and to share in our commitment to meeting the highest standards of safeguarding excellence and protecting children from harm.

About the AI-Powered Tablet-Based Learning Programme:

The AI-Powered Tablet-Based Learning Programme is a Government of Rwanda initiative through The Ministry of Education (MINEDUC) and the Rwanda Basic Education Board (REB), delivered with Rising Academies and donor partners. Following a competitive procurement process, Rising was selected as the Implementing Partner. The programme introduces AI-enabled tablets, teacher training, and school-level support to strengthen P1–P3 literacy and numeracy, with progress tracked using NESA-aligned assessments. The goal is to generate evidence for a government-led scale-up and pave the way for sustainable, system-wide adoption of digital learning in Rwanda.

About the Role

We are seeking a School Support Officer (SSO) to join our team in Rwanda. The SSO will be the frontline support for teachers and school leaders in the AI Tablet-Based Learning Pilot (ATLP) Programme. This role will ensure that classroom implementation runs smoothly by providing coaching, troubleshooting basic technical issues, and monitoring usage of AI-powered tablets. The SSO will also feed back insights from schools to Rising and government partners, ensuring continuous improvement of the programme.

The School Support Officer will:

• Provide day-to-day coaching and classroom support to teachers using AI-enabled tablets.
• Troubleshoot common technical issues with devices, connectivity, and apps.
• Monitor classroom usage and ensure sessions align with the timetable and curriculum.
• Track attendance, usage, and engagement data, reporting weekly to the Project Manager and MEL team.
• Support school leaders in planning and scheduling tablet-based sessions.
• Ensure safeguarding standards are upheld in every classroom interaction.
• Share insights and feedback from schools to inform programme improvements and teacher training.

Location and reporting:

This is a full-time, fixed-term position based in Rwanda, with frequent travel to pilot schools. The School Support Officer will report to the Project Manager and collaborate closely with the AI & EdTech Lead, MEL, and Operations teams.

Application deadline:
Target Start date for this role is 3rd week of October. We encourage interested candidates to apply as soon as possible.

Qualifications and Experience:

• 2–3 years of teaching, school support, or education project experience.
• Strong facilitation and coaching skills with teachers.
• Confidence using tablets, apps, or digital learning tools in classroom settings.
• Familiarity with Rwanda’s lower primary curriculum and classroom dynamics.
• Demonstrated ability to solve problems quickly and support others under pressure.
• Strong communication skills in both Kinyarwanda and English.
• Bachelor’s degree in Education, ICT in Education, or a related field.

About You:

• You are passionate about supporting teachers and improving student learning.
• You are practical and solution-oriented, able to troubleshoot classroom and technical issues on the spot.
• You are highly organized and reliable, ensuring timely support to multiple schools.
• You thrive in collaborative settings, working well with teachers, school leaders, and colleagues.
• You bring patience, empathy, and cultural sensitivity in your work with schools and communities.
• You hold yourself accountable and set high standards for professionalism in every school visit..

Why Join Us?

• Compensation: We offer a competitive salary and benefits package. We regularly benchmark our compensation against comparable businesses, social ventures and non-profits. Rising’s goal is to be transparent about salaries at all levels of the organisation and have a standard, global pay scale for all positions that is non-negotiable.
• Continuous Development and Growth: Rising is a Certified B Corp and twice been named in its “Best for the World” list. We are committed to continuous development, which is grounded in our values and a vital part of how we bring the ‘Rising Way’ to life. We provide a nurturing environment where our staff are supported with the right ongoing conversations with their managers, among teams and as an organization, to support their career growth and help us reach our goals.
• Impact: Our students achieve learning gains 2.4 times faster than their peers in comparable schools, positioning our impact in the top 10% of global education interventions. This role offers an opportunity to contribute meaningfully to this proven success.

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Rising is an Equal Opportunity Employer. We celebrate diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.

Rising is committed to creating a culture within the organisation and its schools that recognises the importance of safeguarding children and prioritising their rights and needs. We strive to uphold international safeguarding standards and keep the safety and well-being of our students at the heart of what we do. All Rising employees are expected to abide by the Child Protection Policy and to have the same level of commitment to protect children from harm. Safeguarding questions are part of every interview process, and all Rising employees undergo reference checks before joining the organisation.