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Simprints is a nonprofit tech company with a mission to radically increase transparency and effectiveness in global development. We build ethical, inclusive digital ID powered by biometrics to verify that health, aid, and services truly reach people. Simprints partners with organizations like Gavi to boost immunization rates in developing countries, Ministries of Health like Ghana on pandemic response, and NGOs like BRAC to deliver maternal healthcare. Studies have shown Simprints increases impact through real-time, precision data, for example increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. Today we’ve worked in over 17 countries helping deliver health, aid, and finance to >2.5M people. Our goal is to transform the way the world fights poverty, ensuring that every vaccine, every dollar, and every public good reaches the people who need them most.

About the Role

To support country projects to achieve their objectives in Ethiopia, Simprints seeks a dedicated and proactive Junior User Support Officer to join our team in Addis Ababa, Ethiopia. In this role, you will work closely with the implementation partners, government and Simprints and will be responsible for providing comprehensive user support for Simprints' biometric solutions implemented in local projects. This will involve traveling to remote health posts to support and train health workers who are the front-line users of Simprints technology, whilst also providing project support on all reporting, troubleshooting, and analytics requirements.

Department Overview

Primary Function: The People Operations team at Simprints is dedicated to fostering a positive work culture, supporting employee growth, and ensuring that the organization’s People Operations processes and policies align with Simprints' mission and values. They are also responsible for attracting, developing, and retaining top talent.

Key Goals:

• Foster a supportive and inclusive company culture that promotes employee well-being and engagement.
• Ensure efficient HR processes and policies that align with organizational goals and values.
• Attract and retain top talent through effective recruitment and employee development.

The geographical scope of this engagement

The consultant will be required to travel within the districts in the SNNPR, Sidama, Amhara Oromia regions and other project-required regions.

Duration of the assignment

• This assignment is for an initial period of 12 months.
• Salary of 100k Birr per month - paid in local currency