Key Responsibilities
1. Data Verification
- Review submitted documents for accuracy and completeness.
- Identify errors, inconsistencies, and missing evidence.
- Compile lists of errors and gaps in documentation.
- Track and report work weekly, highlighting basic patterns and recurring issues.
2. Document Management
- Administer large volumes of documents efficiently and accurately.
- Scan, upload, download, and print documents as needed.
- Apply consistent naming and filing conventions for both paper-based and electronic records.
- Maintain an auditable record of all franchisee value chain activities to ensure full compliance.
- Collaborate across departments to ensure timely and accurate uploads to SmartLink.
3. Stakeholder Engagement
- Follow up with relevant stakeholders to obtain missing documents or information.
- Communicate with implementing partners, coaches, and other stakeholders to provide guidance on documentation standards.
- Escalate recurring issues and contribute to collective problem-solving around documentation and data workflows.
4. Reporting and Analysis
- Report on figures and trends using Excel or other tools.
- Support the team in identifying systemic issues and proposing improvements.
- Work under tight deadlines while maintaining high standards of accuracy and completeness
Requirements
Key Person Specifications
Desired Competencies
• Exceptional attention to detail and accuracy.
• Effective time management and ability to meet tight deadlines.
• Professional and clear communication.
• Proactive stakeholder engagement and follow-up.
• Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous).
• Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams.
Desired Experience
- • Experience in high-volume document and data handling.
• Proven ability in document checking, scanning, uploading, and filing.
• Experience in work tracking and reporting.
• Prior engagement with stakeholders to resolve data/document gaps.
Desired Qualifications
Post-matric qualification or equivalent experience.
