Strategic Technology Leadership
Develop and implement SmartStart’s long-term IT and digital strategy, ensuring scalability and future-readiness across diverse connectivity environments. Advise leadership on emerging technology trends and identify opportunities for digital innovation across the value chain. Lead the creation of a technology roadmap, including digital platforms for program delivery, data systems, and operational tools.
Digital Transformation and Integration
Oversee end-to-end digital transformation, integrating program management, operations, and learning design systems. Manage the development, rollout, and adoption of critical digital tools like SmartLink and Funda App, ensuring seamless integration with business operations for optimal program delivery. Lead change management efforts to drive digital adoption across the network and internal teams.
IT Operations and Infrastructure Management
Ensure secure, efficient, and reliable IT infrastructure, including cloud infrastructure, cybersecurity, data governance, and disaster recovery planning. Implement robust IT governance frameworks to comply with industry standards and data privacy laws (e.g., POPIA). Manage business-as-usual (BAU) IT services, user support, and hardware/software maintenance.
Innovation and Technology Development
Identify and implement digital solutions to enhance user experience, program reach, and internal efficiency. Explore and deploy innovative technologies such as AI, automation, and data analytics to support program scaling. Establish partnerships with tech innovators to co-create scalable and cost- effective solutions.
Team and Vendor Management
Lead, mentor, and grow a tech team of 8+ (expected to grow to :12), fostering a collaborative and continuously improving culture. Manage relationships with outsourced IT service providers, software developers, and technology consultants, ensuring clear performance metrics for both internal and external teams.
Financial Management and Budgeting
Develop and manage the Technology department’s budget (R10 million plus), ensuring cost-effective resource allocation. Identify funding opportunities for technology investments and manage grant- funded digital projects. Provide regular financial reporting on IT spending and cost-saving initiatives.
Data Governance and Information Security
Lead the development and enforcement of data governance policies, ensuring data integrity and security. Oversee the protection of sensitive data, cybersecurity protocols, and risk mitigation strategies. Collaborate closely with the Monitoring, Evaluation, Research, and Learning (MERL) team to ensure data systems support evidence-based decision-making.
Stakeholder Engagement and Collaboration
Work cross-functionally with Programme Management, Operations, and Learning Design teams to ensure technology supports and enhances program outcomes. Engage franchisors and partners to co-design and implement tech solutions that address network-wide needs. Represent SmartStart in external technology forums, partnerships, and stakeholder engagements.
Requirements
Qualifications and Experience
Minimum Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree preferred)
Experience:
- At least 10 years of IT leadership experience in scaling technology solutions within NGOs or social enterprises.
- Proven success in leading digital transformation and large-scale technology integration.
- Strong background in software development, IT operations, and infrastructure management.
- Experience managing cloud platforms, cybersecurity, and data governance.
- Demonstrated capability in managing external tech vendors and large cross-functional teams.
Key Skills and Competencies
- Strategic Leadership: Ability to develop and execute technology strategies that drive organizational growth.
- Technical Expertise: In-depth knowledge of software development, cloud infrastructure, and IT security.
- Innovation and Problem-Solving: Creative thinker with a focus on scalable, impactful solutions.
- Change Management: Proven ability to lead digital transformation initiatives.
- Stakeholder Engagement: Excellent communication and relationship-building skills.
- Financial Acumen: Budget management and resource optimization.
- Team Leadership: Experience in building high-performing, collaborative IT teams.
