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About TalkingPoints
TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization's growth. We continue to see exponential growth in both our user base and our own internal structure. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity:

As the Director of Partner Success at TalkingPoints, you will lead the strategy and execution behind our work with K-12 school and district partners to drive meaningful family engagement. You’ll oversee a team of Partner Success Managers to drive our renewal, retention and expansion goals and collaborate cross-functionally with our Sales, Product, and Engineering teams to ensure seamless onboarding, implementation, engagement, and long-term success with our school and district partners.

You’ll be a key driver of building the partner success function while managing retention, expansion, and impact across our portfolio of partners—bringing deep relationship-building expertise, operational excellence, and a strategic mindset to advance our mission. This is a high-ownership, leadership role on a fast-growing, mission-driven team. This role will report to the Chief Growth Officer (open position).

What You’ll Do

• Own and drive partner success strategy across our school and district partners, and across the customer lifecycle from onboarding through renewal and expansion—ensuring they are fully engaged and achieving their desired outcomes with TalkingPoints.
• Develop and execute on a highly strategic and operational playbook for partner success, and build the necessary processes and systems to set the team up for long term success
• Develop and maintain strong relationships with senior education leaders (e.g., superintendents, CIOs, CTOs, curriculum leaders), acting as a trusted advisor and advocate for their goals.
• Oversee implementation success, leveraging data and partner insights to drive adoption, optimize engagement strategies, and proactively identify and resolve challenges.
• Lead and manage a high-performing team of Partner Success Managers, enabling excellence in execution, partner satisfaction, and account growth.
• Track and report on partner outcomes and engagement metrics, using data to inform continuous improvement and strategic planning.
• Collaborate with the Partnerships team to identify and support upsell and expansion opportunities across the partner base.
• Work closely with Product and Engineering teams to bring the voice of the customer to the product roadmap and improve overall partner experience.
• Surface and scale best practices, case studies, and implementation models to drive consistency and excellence across our partner portfolio.

The base range for this role is $145,000 - $155,000 USD. The actual base compensation may vary depending on factors such as experience, location, market conditions, education/training, and skill level, and does not include bonuses, other forms of compensation, or benefits.

Who You Are

• You have at least 5+ years of leading and managing a high performing partner/customer success team of 6+ people, and 7+ years of experience in the function in K-12 school district facing education tech industry
• You have a proven record of customer lifecycle management, and experiencing building and managing the partner success function with high renewal, expansion and cross-selling, consistently delivering above and beyond set goals within the organization
• You have a track record of building strategic relationships with senior stakeholders and driving measurable partner outcomes and renewals.
• You are a strong communicator—both written and verbal—with the ability to synthesize complex ideas and tailor messaging to diverse audiences.
• You are data-savvy, comfortable using tools like Salesforce, Google Sheets, and dashboards to guide decision-making and demonstrate impact.
• You’re organized, proactive, and energized by mission-driven work in a collaborative startup environment.
  
  

Nice to Haves

• Experience in or deep understanding of U.S. K-12 education systems, especially in school or district leadership roles.
• Firsthand experience or strong empathy for underserved communities, immigrant families, bilingual/multicultural environments, or Title I school systems.

Overall Fit With Our Org Culture - We Look for Team Members Who Are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What We Offer:

• An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
• Competitive salary, health insurance, benefits, and flexible vacation
• 401K match
• Flexibility to work remotely
• Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

How to Apply:

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile.

TalkingPoints is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified individuals have an equal opportunity to contribute and succeed. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.