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Would you enjoy working with different actors in the Tiko ecosystem to ensure that they are knowledgeable about our platform and its offers? Continue reading to find out more about our Ecosystem Trainer role in Hawassa, Ethiopia!

About Tiko

Tiko is an African nonprofit committed to enhancing the potential and resilience of adolescent girls in Africa. We counter the "Triple Threat" of unintended pregnancy, HIV infections, and sexual and gender-based violence by building local health ecosystems that ensure access to stigma-free, no-cost and quality assured services. Our model integrates key local actors: Community-Based Organizations with peer mobilisers who act as health companions to the girls; public/private health clinics providing care; and retail partners that redeem "Tiko Miles," our behavior-change incentive program rewarding service engagement and feedback. We invest in partners by building CBO capacity, training workers and providers, supporting clinic quality improvement, and compensating based on performance. Our tech platform seamlessly connects these actors, enabling referrals, verifying service delivery, facilitating payments, and generating real-time data. Tiko operates in seven countries including Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, Zambia and Nigeria. We recommend watching this quick video for a clear overview of what we do.

Tiko's people are young and our culture is global and dynamic. Globally, our team is a vibrant community of over 240 enthusiastic colleagues. In Ethiopia, our impact is driven by a team of nearly 20 professionals, based in our Addis Ababa office or working remotely within the city. We are dedicated to implementing our projects in close collaboration with the Ministry of Health (MoH) and other key partners to deliver essential triple threat services.

We welcome applicants who are available to work from Hawassa, Ethiopia.

The job

The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and its offers.

In this role, you'll be responsible for:

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how Tiko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with.
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times.
• Updating actors when new offers are introduced on the platform and providing the training on how these can be accessed, and on how they work.
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can lead a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Hawassa, Ethiopia (mandatory).
• 4+ years of experience in community development and public health programs (SRH).
• Over 3 years working experience in facilitating or training of trainers (ToT).
• Proven experience in developing learning programmes
• Degree in Social Science, Public Health, Community Development, or a related field preferred.
• Approachable and works well in a team.
• Experience with Salesforce is a plus.
• Fluency in English (mandatory).

Compensation & Benefits
The gross salary range per month for this position is €1,341 - €2,012. Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your annual salary, we offer you:

• Health and accident insurance
• Flexible work arrangements, including remote or hybrid options where applicable.
• A personal development budget of €500 per year to invest in your professional growth - whether through training, certifications, or career advancement opportunities.
• Comprehensive time-off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays subject to team coordination.
• The opportunity to shape a growing, impactful product and leave your mark on how we work.
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.
  
  

The Details

Ready to make an impact with us? Apply now! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click Tiko - Privacy notice for the recruitment process 2025.pdf to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.