Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world's population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. Moreover, the organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals. Viamo connects individuals and organizations using digital technology to make better decisions.
About the role
The Program Manager will be part of Viamo’s delivery team. You will ensure that every project is implemented to the delight of our clients who deeply care about the impact of projects. In this role, you will work with a wide range of different clients from the health, education, agriculture, financial inclusion sectors, and more. You will support these organizations in the design and implementation of mobile and digital engagement projects across channels (IVR, SMS, USSD, WhatsApp) and across Viamo products (digital campaigns, digital training and digital surveys).
Key Responsibilities
Client Management
Lead the design and launch effective mobile engagement projects using the Viamo platform. This includes working with clients to set expectations on what success looks like, clear roles and responsibilities of the client and Viamo and understanding the type of reporting the client is expecting.
Facilitate training, content development and validation workshops in collaboration with clients and content specialists/consultants where necessary.
Advise clients in optimizing content and strategies to achieve maximum user engagement, using Viamo’s best practices for each product
Supervise qualitative and quantitative user research and conduct field testing of solutions when needed.
Monitor project results, recommend changes to improve performance, and communicate them with the client and project stakeholders on a regular basis.
Deliver insights to clients by analyzing data and creating narrative and analytical reports.
Lead projects close out with clients, solicit and document feedback, including needs and expectations to inform the ongoing development of Viamo’s solutions.
Support Country Directors with business development efforts, for example in new project design during proposal phase.
Project Management
Master Viamo’s platform including: configuration, route setup and content building for Viamo’s product suite.
Develop and manage workplans, and deliverable schedules for assigned projects.
Utilize Viamo’s best practices and SOPs throughout project execution.
Track overall project costs, ensuring that revenue forecasting is accurate, invoices are issued according to the deliverables schedule and any variance issues are addressed.
Participate in all project planning and coordination activities including, but not limited to, inception/co-creation workshops, annual work planning and budgeting,consortium meetings etc.
Carry out field visits to project intervention areas to participate/support community mobilization and orientation efforts.
Support the Head of Programs in developing and managing the project work plan and budget
Monitor financial expenditure against budget and propose budget realignment as needed
Organize and lead internal coordination meetings with relevant Viamo departments
Develop project progress reports as required by the client.
Internal Coordination
Coordinate with and solicit technical inputs from relevant Viamo departments when needed and ensure incorporation in project implementation.
Document and share lessons learned and best practices from managed projects for internal and external use.
Contribute to the implementation team buddy system
Key Performance Indicators
Delivery - revenue earned according to deliverables schedule
Delight - Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
Team and Reporting Structure
Reports to the Head of Programs Ghana, Haiti and Liberia
Works closely with Country Directors and fellow Program Managers
Location
Located in any of the Northern Regions of Ghana, servicing needs across the FRAWA region
Profile
Required
University degree and 5+ years of demanding professional experience in a client-facing role
Demonstrable interest in the use of technology for development
Experience working with any combination of: social enterprises, INGOs, MNOs, and/or the private sector
Excellent project management skills, including reporting
Proven ability to manage a portfolio of numerous complex, small and large projects at one time
Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
Quantitative and analytical skills – including experience with large data-sets and data analysis, primarily using Excel.
Comfortable with technology with an aptitude for learning new technology platforms.
Excellent written and oral communication skills in English.
Desirable
Excellent oral and written communication skills in primary national language(s)
Experience implementing USG-funded projects
Budgeting and project financial management experience
Knowledge of software for data analytics and visualization (Tableau, Power BI, Google Data Studio, STATA etc.)
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply now with a CV and a short cover letter. Please note that interviews will be done on a rolling basis and only shortlisted candidates will be contacted.
