NGCA Specialist



Democratic Republic of the Congo
Posted on Thursday, September 7, 2023


VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care. This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 78 million people in Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.


VillageReach offer this post to provide technical assistance to NGCA+ Technical Assistants to ensure the quality of their outputs, including review of their deliverables, work plans, dashboards and reports. In this position, He/She will be able to maintain the NGCA+ Provinces in the highest performance.

The NGCA+ Specialist will support strategic objectives of VillageReach in DRC.


Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

  • Provide technical support to NGCA Technical Assistants and ensure quality implementation of the NGCA approach in selected provinces
  • Provide technical support to NGCA Technical assistants to ensure the quality of their outputs, including review of their deliverables, work plans, dashboards and reports.
  • Support the mapping of hard-to-reach health areas (storage sites) per province and per health districts in order to better monitor their supply of vaccines and other health products
  • Support the follow-up of missed or zero dose communities and the recovery plan of zero dose and under-vaccinated children in collaboration with other stakeholders
  • Develop project management mechanisms, processes and tools and ensure effective and timely monitoring and reporting of activities.
  • Provide technical assistance to Ministry of Health programs involved in the supply chain of vaccines and other health products to achieve their objectives
  • Ensure the effectiveness of the integration of the gender dimension in the process and activities relating to the implementation of the NGCA+ at the provincial levels
  • Ensure the connection of the NGCA+ to other interventions in the supply chain at the provincial level, in this case the monitoring of preventive and curative maintenance of cold chain equipment and others,...
  • Monitor and evaluate NGCA+ deliverables and submit them on time
  • Monitor and evaluate the implementation of the NGCA+ and take timely corrective action
  • Support periodic reviews and audits to assess indicators
  • Support the documentation of success stories relating to the implementation of the NGCA+ in the Provinces where it is implemented
  • Help build a culture of trust for VillageReach based on excellence, collaboration and information sharing among partners, and strong governance and accountability to the project.
  • Attend partner coordination meetings, technical working groups, committees, government forums and conferences as appropriate.
  • Contribute to publications produced by VillageReach and sharing with partners
  • Strengthen the capacity of all technical assistants by identifying their weaknesses
  • Develop relationships with key supply chain stakeholders, including government public health programs and establish yourself as a trusted expert on supply chain issues.
  • Provide technical support for the implementation of the transition plan in Kwilu, Haut-Lomami and Tanganyika
  • Research and assist in drafting published tenders
  • Support advocacy missions in the provinces
  • Promote integration of activities to minimize costs
  • Support resource mobilization
  • Perform other tasks as needed


The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

  • Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
  • Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
  • Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
  • Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
  • Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • The candidate must have a degree in Public Health, Medicine or Pharmaceutical Sciences, Health Logistics or other relevant fields in line with the position offered.
  • The candidate should have at least 4 years of experience in the field of health commodity supply chain management with strong experience working with international NGOs.

Other Qualifications:

  • Comply with VillageReach’s COVID-19 vaccination policy.
  • Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
  • Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
  • Excellent interpersonal communication skills, particularly in the transfer of knowledge and
  • skills to public health workers at the provincial level.
  • Strong experience and knowledge of health program management.
  • Strong project planning, analysis, monitoring and evaluation skills.
  • Demonstrated experience in using data and analysis for project management.
  • Demonstrated experience in written report writing.
  • Experience in monitoring and evaluation.
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • Willingness to travel in provinces where programs are implemented.
  • Excellent command of the French language in reading, writing and oral communication.
  • Knowledge and experience in health products logistics.
  • Knowledge of spoken and written English is an asset.
  • Previous experience in implementing NGCA is a plus


VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our USA office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our Regional Africa based staff and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm.


VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To alingn our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.


This is a non- immediate hire and therefore resumes will be reviewed on a rolling basis.To apply, please submit your resume and a cover letter to our online portal:


VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.