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ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.

Summary

The Monitoring & Evaluation (M&E) Manager in DRC plays a critical role in ensuring that VillageReach’s programs deliver measurable, equitable, and sustainable impact. The role leads the design and use of data, learning, and evidence to inform strategic decision-making, improve program performance, and strengthen accountability to government and donors. By embedding learning and adaptive management across the portfolio, the M&E Manager directly supports VillageReach’s strategic objectives of reaching underserved populations and strengthening resilient health systems in the DRC.

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

1. Strategic Data Leadership

· Provide strategic leadership on monitoring, evaluation, and learning across VillageReach’s portfolio in the DRC, ensuring alignment with organizational priorities and national health strategies.

· Promote a culture of data-driven decision-making across programs by translating complex data into actionable insights for program teams and leadership.

· Support program leadership in identifying performance trends, program gaps, and opportunities for improvement using evidence and data analysis.

· Contribute to the development and implementation of the country M&E strategy and ensure harmonization of indicators and monitoring approaches across projects.

2. Monitoring and Data Systems

· Work with program teams and stakeholders to develop program M&E plans, including the design of quantitative and qualitative data collection methods, tools, and data management systems.

· Oversee routine data collection processes, ensuring appropriate systems are in place for timely and accurate data capture.

· Ensure data quality through regular verification, cleaning, and validation processes.

· Support the development and maintenance of digital data systems and dashboards to facilitate real-time monitoring and analysis of program performance.

· Promote alignment and integration of program data systems with national health information systems where relevant.

3. Data Analysis, Learning, and Decision-Making

· Manage data analysis and visualization to generate actionable insights for program teams, leadership, and external stakeholders.

· Facilitate the use of data for programmatic decision-making, adaptive management, and continuous improvement of program implementation.

· Lead regular data review meetings and support teams in interpreting and applying findings to strengthen program performance.

· Support knowledge management by documenting program results, lessons learned, and best practices.

4. Evaluation and Research

· Design and implement program evaluations at key points in the program lifecycle to assess effectiveness, efficiency, and impact.

· Lead or support operational research and studies that contribute to evidence generation and learning within VillageReach programs.

· Collaborate with research institutions and partners to strengthen the rigor and relevance of evaluation activities.

5. Reporting and Knowledge Dissemination

· Contribute to donor and organizational reporting by synthesizing program data, results, and lessons learned.

· Prepare analytical reports, presentations, and data summaries for internal and external audiences.

· Support the documentation and dissemination of program evidence and learning to inform policy dialogue, program design, and scale-up.

6. Capacity Strengthening and Business Development

· Build the capacity of program staff and partners in M&E concepts, data quality assurance, and data use for decision-making.

· Provide technical input into new business development opportunities, including the development of M&E frameworks, indicators, and learning agendas.

· Support the development of monitoring systems for new projects to ensure effective performance tracking from project inception

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

1. Risk Taking and Innovation

· Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

2. Business Judgement

· Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

3. Building Strong Teams

· Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction:

4. Compelling Communication

· Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.

5. Resilient Self Leadership

· Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

6. Stewardship and Personal Alignment

· Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You:

7. Influencing Leadership

· Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure.

8. Radical Partnership

· Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

9. Cultivates a Growth Mindset

· Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10. Cultural Intelligence and Inclusion

· Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has supervisory responsibilities.

Education & Experience:

• Master’s degree (or higher) candidate or graduate in Mathematics, Statistics, Public Health, Development Studies, or another relevant field;
• Minimum of 5 years of relevant M&E work experience related to public health programs; experience with health supply chain and immunization programs strongly preferred;
• A working understanding of effective approaches to monitor and evaluate health programs including: methodology and data collection tools development, ability to find and gather data from a variety of sources, and training and capacity building to improve data collection and quality;
• Strong background in quantitative and qualitative research studies, especially impact evaluations (as demonstrated by significant participation in study design, data collection, analysis, and generation of reports);
• Strong quantitative skills and demonstrated experience in data management, visualization and analysis;
• Ability to develop and carry out Theories of Change, M&E plans, and to solve problems independently;
• Strong computer skills including MS Word, Excel, PowerPoint, Outlook; statistical packages (STATA or SPSS); web-based data collection, ArcGIS, PowerBI, etc.
• Strong organizational and planning skills, and superior attention to detail;
• Excellent writing skills, particularly aimed at technical report writing;
• Experience working closely with government ministries on complex projects preferred.

Other Qualifications:

• Fluency in French and English is required
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Experience in data analysis
• Strong written and verbal communication abilities, and ability to synthesize and deliver information to diverse audiences in a clear and concise way.
• Skilled in managing programs and research projects including creating workplans, facilitating team meetings and working with team members to ensure deliverables are met.
• Ability to work and collaborate remotely with an international workforce across all time zones and multiple languages.

Environment and Physical Demands:

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.

This position is primarily office-based, with approximately 80–90% of the work performed while sitting and the remaining time involving standing or walking during meetings or field activities. The role requires regular computer use and sustained visual attention to screens and documents. The position does not involve significant physical exertion or lifting of heavy objects. The role includes approximately 25% travel for field visits, program monitoring, and stakeholder engagement.

COMMITMENT TO DIVERSITY & INCLUSION:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until the position is filled. To apply, please submit your resume and a cover letter [plus any other desired materials] to our online portal: http://www.villagereach.org/join-us/. In your cover letter, please address (1) Why you are interested in this position, (2) What is one reason you think you’d be a good fit for this position and, (3) what is one strength you would bring to this position?

Hiring Process:

The hiring process will include the following steps:

1. Review submitted applications

2. Conduct 20-30 minute screening interviews for shortlisted candidates

3. Conduct skills and value-based interviews for 3-5 candidates.

4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.

5. Conduct final interview if necessary

6. Request references

7. Make offer

8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3.

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

Compensation & Benefits:

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history.