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ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.

Summary

The NGCA+ Specialist provides technical leadership and oversight for the implementation of the NGCA+ portfolio across assigned provinces in the Democratic Republic of Congo. Reporting to the NGCA Manager and supervising Provincial Technical Assistants, the position ensures the quality, consistency, and effective execution of integrated interventions aimed at strengthening routine immunization, reducing the number of zero-dose and under-vaccinated children, improving vaccine supply chain performance, enhancing surveillance of vaccine-preventable diseases, and strengthening community engagement and demand generation. The NGCA+ Specialist serves as a key link between program strategy and field implementation, ensuring that Provincial Technical Assistants and government counterparts are equipped to deliver high-quality results.

Key Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

1. Technical Leadership and Quality Assurance:

• Provides technical leadership for the implementation of NGCA+ interventions across supported provinces.
• Ensures alignment with national EPI priorities, donor requirements, and VillageReach strategies.
• Promotes standardized implementation approaches, tools, SOPs, and best practices.
• Supports the development and follow-up of performance improvement plans for low-performing provinces or health zones.
• Identifies programmatic risks and recommends mitigation measures.
• Provides technical guidance to Provincial Technical Assistants and government counterparts.

2. Supervision and People Management of Provincial Technical Assistants:

• Provides direct supervision and ongoing coaching to Provincial Technical Assistants.
• Establishes individual objectives and monitors performance against agreed targets.
• Conducts regular one-on-one meetings, field visits, and supportive supervision sessions.
• Reviews and provides feedback on technical reports and deliverables produced by Provincial Technical Assistants.
• Identifies staff development needs and supports professional growth and learning opportunities.
• Contributes to performance evaluations and talent development processes.
• Promotes a culture of collaboration, accountability, inclusion, and continuous improvement.

3. Program Performance Monitoring and Data Use:

• Monitors key indicators related to immunization services, zero-dose children, supply chain performance, surveillance, and data quality.
• Consolidates and analyzes information across provinces to identify trends and gaps.
• Produces analytical briefs and dashboards to support decision-making.
• Supports quarterly performance reviews and follow-up of recommendations.
• Ensures that corrective actions are implemented and documented.

4. Capacity Strengthening and Institutional Development:

• Develops and implements capacity-strengthening plans for government counterparts and Provincial Technical Assistants.
• Facilitates trainings, mentoring, and supportive supervision activities.
• Strengthens institutional systems and promotes ownership of program approaches.
• Supports the development of transition and sustainability plans.
• Encourages peer learning and knowledge exchange across provinces.

5. Stakeholder Coordination and Representation:

• Represents VillageReach in technical meetings related to the NGCA+ portfolio.
• Maintains strong working relationships with the Ministry of Health, EPI structures, and technical partners.
• Facilitates coordination among supported provinces and stakeholders.
• Contributes to planning processes, joint missions, and partner engagements.
• Supports advocacy efforts to address systemic bottlenecks affecting immunization performance.

6. Knowledge Management, Learning, and Innovation:

• Documents best practices, lessons learned, and innovations emerging from program implementation.
• Contributes to knowledge products, technical briefs, and learning agendas.
• Supports operational research, evaluations, and program reviews.
• Promotes continuous learning and adaptive management.

7. Programmatic and Strategic Support

• Contributes to annual work plans, budgeting, and activity forecasting.
• Supports donor reporting and technical documentation.
• Alerts the NGCA Manager to significant programmatic risks and implementation challenges.
• Contributes to proposal development and strategic planning efforts when required.

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

1. Risk Taking and Innovation

· Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

2. Business Judgement

· Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

3. Building Strong Teams

· Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction:

4. Compelling Communication

· Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.

5. Resilient Self Leadership

· Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

6. Stewardship and Personal Alignment

· Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You:

7. Influencing Leadership

· Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure.

8. Radical Partnership

· Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

9. Cultivates a Growth Mindset

· Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10. Cultural Intelligence and Inclusion

· Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities

Education & Experience Required:

• Degree in Medicine, Public Health, Pharmacy, Epidemiology, Health Systems Management, Supply Chain Management, or a related field.
• A Master's degree in Public Health or a related discipline is strongly preferred.

• Minimum of (7) seven years of progressively responsible experience in public health programs.
• Demonstrated experience in immunization programs and/or health supply chain systems.
• Experience supervising and mentoring technical teams.
• Experience working with Ministries of Health and development partners.
• Strong experience in data analysis and use of health information systems.
• Experience working in challenging and decentralized settings is desirable.

· Previous experience in implementing NGCA is an advantage

Other Qualifications:

· Comply with VillageReach’s COVID-19 vaccination policy which requires full vaccination for in-person work or travel.

· Established cultural competency in partnering with racial, cultural and linguistically diverse groups.

· Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.

· Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.

· Excellent interpersonal communication skills, particularly in the transfer of knowledge and

· skills to public health workers at the provincial level.

· Strong experience and knowledge of health program management.

· Demonstrated experience in written report writing.

· Experience in monitoring and evaluation.

· Proficiency in Microsoft Word, Excel and PowerPoint.

· Willingness to travel in provinces where programs are implemented.

· Excellent command of the French language in reading, writing and oral communication.

· Knowledge of spoken and written English is an asset.

Environment and Physical Demands:

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.

COMMITMENT TO DIVERSITY & INCLUSION:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis .To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/. In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position?

Hiring Process:

The hiring process will include the following steps:

1. Review submitted applications

2. Conduct 20-30 minute screening interviews for shortlisted candidates

3. Conduct skills and value-based interviews for 3-5 candidates.

4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.

5. Conduct final interview if necessary

6. Request references

7. Make offer

8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3.

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

Compensation & Benefits:

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.