Senior Executive, Information Technology



Noida, Uttar Pradesh, India
Posted on Friday, October 6, 2023
Job Type



Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India? Would you like to work for an organisation that is a pioneer in social impact practices?

We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in monitoring and evaluation, research, and social sector. Monitoring and evaluation and research are the key focus areas of our organisation and require a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals would be essential and will be a key performance measurement criterion. S/he will be based out of Delhi NCR (Noida), India.

About Us

  • We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
  • As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives - to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.
  • We are working to transform the systemic dysfunction which has failed to deliver eyeglasses - a 700-year-old technology - to approximately 55 Crore people in India in need of vision correction.
  • We serve low-income people who are more than beneficiaries for us. Our beneficiaries expect high-quality eye-screenings and eyeglasses.
  • To efficiently scale, we must deliver each new unit with less cost.
  • We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.
  • We believe in scaling our impact, not our organisation. We are a lean team of doers.

What You’ll Do

This position will be responsible and co-responsible for providing in-house customer support and managing infrastructure operations.

Areas Of Responsibilities

  • Provide L2 technical support for the company employees, domestic and international.
  • Support L1 technician with problem resolution
  • Should be aware of basic concepts of cybersecurity.
  • Should have knowledge about email security such as phishing and spam.
  • Perform first-level incidence response like checking IP blacklisting, malicious sites.
  • Should be able to quickly learn the incident management principles, remote desktop management and device management.
  • Managing, support and administer 0ffice365 environment.
  • Develop and maintain technical documentation, manuals and IT policies and procedures reviewed annually.
  • Assist SAP Business One administrators with technical issues.
  • Customer support ticket management
  • Mailbox archiving
  • Vendor management
  • Should have experience in patching and update management.
  • Should be familiar with SSL Certificates, MFA and Single Sign On
  • Experienced in software management and license management is required.
  • Manage backup & restore procedures, including documentation.
  • Monitor network performance (availability, utilization, throughput, goodput, and latency)
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
  • Project Management of internal IT projects
  • Onboarding / offboarding employees
  • IT fixed assets management tracking
  • Knowledge of Azure architecture, Active Directory, App services, user accounts and Groups management
  • Installing, configuring, and maintaining operating systems and application software
  • Hardware setup and maintenance


  • Bachelor’s degree in information technology or related domain.
  • 5+ years’ experience in IT operations.
  • Fluent reading, writing, and speaking English.

Compensation And Benefits

  • Salary based on experience and education.
  • Competitive benefits, including health insurance and generous vacation time.

To Apply

  • We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role?
  • Please apply, including a thoughtful cover letter and your CV/resume.
  • Please note that only candidates to be interviewed will be contacted.
  • Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
  • We are an Equal Opportunity Employer.