Customer Service Representative _ northern language focus

VITALITE Malawi

VITALITE Malawi

Customer Service
Lilongwe, Malawi
Posted on Mar 19, 2025

Requirements

Key Characteristics


  • Enthusiastic attitude and passion for people.

  • Experience in handling customer calls

  • High computer skill set and ability to multi-task.

  • Professional & Proactive attitude.

  • Comfortable in an independent role.

  • Highly organized.

  • Proficiency in computer skills such as Microsoft Office.

  • Excellent interpersonal skills.

  • Must be a team player.

  • Must be able to multi-task.

  • Strong problem-solving skills.

  • Critical thinker.

  • Must be able to provide good customer service and relationships.

Responsibilities of the position:
  • Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.

  • Manage large amounts of incoming calls

  • Identify and assess customers' needs to achieve satisfaction

  • Manage large amounts of welcoming calls to new customers

  • Follow communication procedures, guidelines and policies

  • Contribute to team effort by accomplishing related results as needed

  • Resolve customer complaints via phone, email, mail or social media

  • Work with customer service coordinator to ensure proper customer service is being delivered

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Key Requirements:

The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:

  • Lilongwe resident.

  • MSCE Certificate (good Mathematics & English results).

  • Diploma preferred.

  • Proficiency in Chitumbuka required.

  • Proficiency/comprehension in one or more of the following languages is a plus:

    • Chilambya

    • Chindali

    • Nyiha

    • Chinamwanga

    • Chiwandya

    • Chingonde

  • Able to organize and work with data