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Requirements

Key Characteristics

• Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.
  

• Manage large amounts of incoming calls
  

• Identify and assess customers' needs to achieve satisfaction
  

• Manage large amounts of welcoming calls to new customers
  

• Follow communication procedures, guidelines and policies
  

• Contribute to team effort by accomplishing related results as needed
  

• Resolve customer complaints via phone, email, mail or social media
  

• Work with customer service coordinator to ensure proper customer service is being delivered
  

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  
  

Key Requirements:

The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:

• Lilongwe resident.
  

• MSCE Certificate (good Mathematics & English results).
  

• Diploma preferred.
  

• Proficiency in Chitumbuka required.
  

• Proficiency/comprehension in one or more of the following languages is a plus:
  

• Chilambya
  

• Chindali
  

• Nyiha
  

• Chinamwanga
  

• Chiwandya
  

• Chingonde
  

• Able to organize and work with data