Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Manage large amounts of welcoming calls to new customers
Follow communication procedures, guidelines and policies
Contribute to team effort by accomplishing related results as needed
Resolve customer complaints via phone, email, mail or social media
Work with customer service coordinator to ensure proper customer service is being delivered
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution