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VITALITE Malawi
Key Characteristics
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Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Manage large amounts of welcoming calls to new customers
Follow communication procedures, guidelines and policies
Contribute to team effort by accomplishing related results as needed
Resolve customer complaints via phone, email, mail or social media
Work with customer service coordinator to ensure proper customer service is being delivered
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Key Requirements:
The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:
Lilongwe resident.
MSCE Certificate (good Mathematics & English results).
Diploma preferred.
Proficiency in Chitumbuka required.
Proficiency/comprehension in one or more of the following languages is a plus:
Chilambya
Chindali
Nyiha
Chinamwanga
Chiwandya
Chingonde
Able to organize and work with data
