We are looking for a highly motivated, hard-working and enthusiastic individual who is able to assist our team in Lilongwe with Customer Service responsibilities. This position is focused on extending our hours of operation for toll free call center availability. Hours may include nights and weekends.
Key Characteristics:
- Enthusiastic attitude and passion for people.
- Proficiency in computer skills such as Microsoft Office
- Experience in handling customer calls
- Excellent interpersonal skills.
- High computer skill set and ability to multi-task.
- Must be a team player.
- Must be able to multi-task.
- Professional & Proactive attitude.
- Strong problem-solving skills.
- Critical thinker.
- Comfortable in an independent role.
- Highly organized.
- Must be able to provide good customer service and relationships.
The ideal candidate is holding a diploma in a relevant field and/or a fresh graduate.
Requirements
Responsibilities of the position:
- Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Manage large amounts of welcoming calls to new customers
- Follow communication procedures, guidelines and policies
- Contribute to team effort by accomplishing related results as needed
- Resolve customer complaints via phone, email, mail or social media
- Work with customer service coordinator to ensure proper customer service is being delivered
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Additional Requirements:
The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:
- Lilongwe resident.
- MSCE Certificate (good Mathematics & English results).
- Proficiency in Chitumbuka required.
- Proficiency/comprehension in one or more of the following languages is required:
- Chilambya
- Chindali
- Nyiha
- Chinamwanga
- Chiwandya
