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KEY RESPONSIBILITIES:

• Product Strategy and Vision (40%)

• Work closely with cross-functional teams, including product managers, researchers, and developers, to define and prioritise product initiatives aligned with the organisation's objectives and key results.

• Conduct regular design reviews and provide constructive feedback to ensure high-quality, visually appealing, and user-friendly products.

• Work closely with the impact and data teams to ensure that key measurement strategies and goals are accounted for in digital product builds

• Work closely with stakeholders across the organisation, including public health experts, programs teams, and communications teams, to align product design efforts with YLabs’ Objectives and Key Results.

• Department Management & Co-Leadership: (30%)

• Co-lead YLabs’ global design department with the Design Director, including specific mentorship, supervision, and capacity building in product design, providing guidance on design principles, best practices, and industry trends.

• Manage the design departments activities such as setting, tracking, and ensuring the completion of departmental key results for the organisational strategic plan; setting recurring meetings with design team members; planning wellness and bonding activities for the team etc.

• Oversee end-to-end recruitment processes for design hires, including job postings, candidate sourcing, and interviewing. Work with departmental leads and talent teams to understand current and future staffing needs.

• Provide strategic vision, direction, and professional development support to 4-5 direct reports and cross-functional teams in a manner that upholds YLabs’ core values of equity, transparency, trust, courage, and collective joy.

• Project Leadership: (30%)

• Oversee the end-to-end product design process on projects, from ideation to implementation, ensuring a user-centred approach and adherence to accessibility and inclusivity standards.

• Provide guidance to project teams on large-scale, multi-year initiatives focused on advancing young people’s power and agency.

• Collaborate with external donors, partners, vendors, and consultants to promote and scale the impact of our design work and digital solutions.

YOU ARE:

• Passionate about improving the health and opportunity of young people globally

• Culturally competent with awareness and sensitivity to cultural diversity

• A strong communicator; able to communicate clearly and sensitively with internal and external stakeholders and funders

• Data-driven and detail-oriented with a high degree of integrity in your decision making

• A natural connector, energised by building new working relationships and partnerships

• Committed to operationalising equity in our work and decolonising global health

• A thoughtful leader who makes decisions with trust and transparency; you are collaborative, non-hierarchical, and consultative in your workstyle and responsive to feedback

• Committed to building trusting, convivial working relationships that support wellness, creativity, and collective joy

• Willing to work flexible hours to accommodate staff in other timezones

• Adaptable and optimistic when faced with changing circumstances and challenges

YOU HAVE:

• At least 8-10 years of experience in UX and an extensive knowledge of UI and product design best practices.

• At least 4-6 years of experience in human-centred design methodologies and practice.

• At least 5-7 years of experience leading teams through the product/service development process.

• Must have experience successfully launching digital products.

• Experience and confidence in all stages of a design project including user research and testing, prototyping, service design blueprints, and developing user-centred deliverables.

• Experience with work planning, project management, and managing other team members’ workstreams.

• Experience in hiring, mentoring, collaborating with, and managing designers in-house and on contract freelance designers.

• Strong verbal and visual communication skills with both developers, content developers and designers.

• Proven experience and portfolio that demonstrates your proficiency in crafting innovative, data-driven design solutions within complex, multi-sided service systems.

DESIRABLE:

• Bachelor or Masters degree in Interaction Design, Service Design, User Experience Design, or related design discipline preferred.

• Experience working in Rwanda and/or East Africa broadly.