Design Operations Lead



Design, Operations
Cape Town, South Africa
Posted on Sunday, December 17, 2023
Who We Are

Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 350 team members globally, operating across international markets, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

Grow With Us.

About The Role

Yoco is seeking a dynamic and experienced Design Operations Lead to join our Product Operations team. This role is crucial in driving design programs and enabling our design function to reach new heights. If you're passionate about optimising design processes, fostering collaboration, and ensuring the smooth operation of design initiatives, we invite you to be part of our innovative and fast-paced environment.

What You Will Be Doing

  • Drive Design Programs:
    • Collaborate with design leadership to define, plan, and execute strategic design programs.
    • Oversee the end-to-end execution of design projects, ensuring alignment with business goals.
  • Enablement for Design Function:
    • Develop and implement processes that enhance the efficiency and effectiveness of the design team.
    • Collaborate with cross-functional teams to provide tools and resources that empower the design function.
  • Collaboration and Communication:
    • Foster a culture of collaboration between design and other cross-functional teams.
    • Develop and maintain communication channels to ensure clear and effective information flow.
  • Metrics and Reporting:
    • Establish and monitor key performance indicators (KPIs) to assess the impact and efficiency of design operations.
    • Provide regular reports on design initiatives and their outcomes.
  • Team Development:
    • Mentor and guide junior members of the design operations team.
    • Contribute to the professional development of design team members.
About You

  • Bachelor’s degree in Design, Business, or related field; or equivalent experience.
  • Minimum 3 years of experience in design operations or a related role.
  • Proven track record of driving and managing design programs.
  • Strong project management skills, with the ability to oversee multiple initiatives simultaneously.
  • Excellent communication and collaboration skills.
  • Experience implementing design processes and tools that enhance team efficiency.
  • Familiarity with design tools and technologies.
  • Ability to work effectively in a fast-paced environment.
  • Demonstrated leadership and mentoring capabilities.

The People We’re Looking For

We’re looking for people who want to grow. And as Yoco grows we hope they stay with us, long term

Building things that make society more equal is a daunting task. And it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission, but also our values, when it comes to how we work.

You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we love to laugh, cherish each other’s quirks, and be authentic.

Find Out More About Who We Are Here.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

Yoco is a growing African Fintech, enabling people to thrive through open commerce.

Founded in 2015, Yoco now processes over US$2 billion annually, and we’re the payments provider for over 200 000 self-employed.

By 2024 we aim to serve 3 million entrepreneurs, becoming the leading Open Commerce ecosystem for small business, across Africa and the Middle East.